Tikona — Refund not received even after 2+ months of closing account

Address:	Bangalore, Karnataka, 560093
Website:	www.tikona.in

User id [protected]
I applied for tikona broadband in Kaggadaspura, Bengaluru and paid 2 months rental in advance. I got connection around 2nd december, 2015 but it hardly ever worked. After daily complaints to customer care(with ~20-30 waiting time to get on call with tikona officer), issue did not get resolved even after a week. So, I requested for disconnection on 10th Dec, 2015.

After that i was told that refund would be processed in 15 days which changed to 30 days then 45 days and then 2 months after every call to customer care to know refund status.

Now they are saying that they tried to call me and I was not reachable on 8th Feb, 2016 even though I never got a call or any missed call notification which my mobile service provider sends if any calls don't get through due to poor network coverage. I am fed up of hearing "Please wait for 48/72 hrs and we will get back to you". I have sent several mails to them starting from 10th dec, 2015(disconnection request) to 21st Jan, 2016 (refund status) and never got any response except auto-replies.
Please help.