Tikona — Refund Pending for 6 months

I'm reaching out to you on behalf of my aged father, XXX XXXX and he has been waiting for his refund for last 6 months.

Background- My father had signed up for prepaid Tikona's internet plan and due to performance issues cancelled the services in March 2022. As per the process, we submitted all inputs via the app, sent messages but till date we have not received any refund. I have personally tried reaching out to customer service via phone but was not successful as all roads lead to app & there's no action. It's very frustrating for not getting a closure and being taken for a ride

I hope you agree with me that your company is not wanting to give services for free and like wise we don't want to let go of our hard earned money & I would request your intervention to resolve this matter at the earliest

For your reference, I'm providing account number

Account # [protected]