[Resolved]  Tikona — Refund reg - wrong billing

Address:	Mumbai City, Maharashtra
Website:	www.tikona.in

My cust id : [protected] Hello tikona, There are below issues with your billing, find the details You need to resolve 1) broadband usage - 4666 MB for 7 may - 6 jun . I have not used this, as per tikona server session log ony 102MB used by tikona equipment. So rebate on 7-May to 6-Jun 750/- +tax = 827.87 2) rebate on 7-Jun to 6-Jul 750/- +tax = 857.38 as there is no usage in 7-Jun to 6-Jul period 3) rebate on late payment for Jul Month, AUG month, Sep month for 14.71/-, do you want to charge 100/- late payment ? So finally you need to refund = 2071.46/ - ( paid on 5th Oct[protected].71 = 2056.75/- Refund amount = 2056.75/- or 2056.75 - 300 ( late payment charges for 14.71/- for 3 months) = 1756.75/- [protected][protected][protected][protected]complete details[protected][protected] FEB month: [protected] Amount paid 2247/- on 9th FEB-2015 MARCH month: [protected]--- bill no. b[protected] on 7March-2015 - Due date : 22-mar Billing amount : 9-feb to 6-mar 696.43 /- 7-mar to 6-apr 750/- install 500 tax 240.58 = 2187.01 broadband usage - 27416 MB - 9-feb to 6-mar broadband usage - 33012 MB - 7-mar to 6-apr In March, advance amount was charged for 7-mar to 6-apr 750/- +tax Remaining advance amount :[protected].01 = 59.99/- on 7mar [protected]-- [protected]---- APR month: bill no.B[protected] on 7 APR-2015, Due date : 22-mar Billing amount : 7apr - 6may 750 + 92.7 = 842.7 total = 842.7- 59.99 = 782.71 In Apr, advance amount was for 7-Apr to 6-May 750/- +tax = 842.7 broadband usage - 19011MB -(7apr - 6may) Paid = -648/- on 19th apr-2015 ( we can see in May bill) Pending amount = 782.71-648 = 134.71/- rebate = 120/- Due in APR = 14.71/- on on 19th apr-2015 [protected]- MAY month: bill no: b[protected] on 7may-2015, Due date 22may-2015 Billing amount : 7 may - 6 jun = 750 + 77.87 rebate = -120 paid = -648/- on 19th apr total = 750 + 77.[protected] = 842/- ( which is same as 14.71/- + 750+77.87 = 842/- ) In May, advance amount charged for 7-May to 6-Jun 750/- +tax = 827.87 Issue from your side: wrong broadband usage - 4666 MB for 7 may - 6 jun. But as per Tikona session log - 102mb used due to base station usage. As I am claiming i have not use this 102MB, it was due to your equipment only. As per Jun bill on 7-jun-2015, you are claiming 4666 MB used, which is wrong. Please check my session log. And I have raised request for termination due to continues equipment issues on 6th may - 2015 So 7th May onwards no usage ( only 102MB used by your equipment), I need not to pay advance amount was for 7-May to 6-Jun 750/- +tax = 827.87 So ony due is 14.71/- from my side on 7May-2015 [protected][protected] JUN month: bill number B[protected] on 7th Jun--2015, due date 22Jun-2015 Billing amount : Recurring Charges/Advance amount: 7jun - 06 jul - 750 + 105 = 857.38 late fee - 100/- total = 1799.96/- but 842+100 = 952/- only broadband usage - 0 MB for 7Jun - 6 jul. In Jun, advance amount charged for 7-Jun to 6-Jul 750/- +tax = 857.38 Already disconnected, why are charging Advance amount for 7-Jun to 6-Jul 750/- +tax = 857.38? So I need not to pay Advance amount for 7-Jun to 6-Jul 750/- +tax = 857.38/- Pending due is 14.71/- only [protected] Jul Month, AUG month, Sep month no internet usage: Pending due is 14.71/- only [protected]-- Oct Month: paid amount - 2071.46/- on 5th Oct- 2015 [protected]-- Now you need to resolve 1) broadband usage - 4666 MB for 7 may - 6 jun . I have not used this, as per tikona server session log ony 102MB used by tikona equipment. So rebate on 7-May to 6-Jun 750/- +tax = 827.87 2) rebate on 7-Jun to 6-Jul 750/- +tax = 857.38 as there is no usage in 7-Jun to 6-Jul period 3) rebate on late payment for Jul Month, AUG month, Sep month for 14.71/-, do you want to charge 100/- late payment ? So finally you need to refund = 2071.46/ - ( paid on 5th Oct[protected].71 = 2056.75/- Refund amount = 2056.75/- or 2056.75 - 300 ( late payment charges for 14.71/- for 3 months) = 1756.75/- I have attached all session logs, payments and snapshots for your reference and for my proof. Inline image 1Inline image 3Inline image 6Inline image 5Inline image 2Inline image 4