[Resolved]  Tikona — REFUNDABLE AMOUNT NOT RECEIVED.

Address:

New Delhi, Delhi

My name is NADEEM SAIFI and on 22 november 2014 i have taken TIKONA BROADBAND CONNECTION & took ADBBM2M700 plan(in this plan 2 months advance rental was paid)and paid a sum of Rs. 2135/-. From 24 november 2014 i start complaining about the non working of internet connection. I had complained to customer care of Tikona and i also e-mailed to j.[protected]@tikona.in & also at [protected]@tikona.in but my problem was not resolved. on 19 December 2014 Tikona customer Care called me and told me that they cannot provide internet service to me at my premises so as a result they disconnected the internet connection. On 19 December 2014 my Tikona account was terminated & on 20 December 2014 Tikona roof-top device and other equipments were collected by Sh. Sanjeev Kumar from Tikona device collection team. That as per TIKONA policy “Once you return the CPE, you will receive the final bill which will be generated on the bill cycle date. This bill will cover the full & final amount. If any amount is refundable to you it will be processed and dispatched to your address registered with us in the next 30 working days. You will receive an SMS confirming the refundable amount once the cheque is dispatched”. Now it is more than 60 days passed and i have not received neither any SMS nor any cheque from TIKONA BROADBAND. TIKONA BROADBAND TILL TODAY PAID A SINGLE PENNY TO ME AND I MADE SEVERAL REQUEST TO PAY THE REFUNDABLE AMOUNT BUT I ALWAYS FAILED. REGARDS, NADEEM SAIFI TIKONA USER ID: [protected] PH: [protected]