[Resolved]  Tikona — Refusal of Tikona to acknowledge email and provide service as promised

Address:	Kolkata, West Bengal, 700025
Website:	www.tikona.in

Tikona helpless service. worst internet service provider. could not provide ticket resolution to 1-[protected], 1-[protected]. they are ruthless, insensitive service providers who do not know how to respond to customer requests. recharged bbgolden voucer1000 rs, 50gb unlimited validity for customer id [protected] on 10th of october.

On the same day of recharging (10th october), we sent the email also saying that portal is not updated with our new plan and data usage left. we waited for their response and kept on using the service. 5 days later they disconnected the service saying that rs1000 is over while we downloaded data at 10 p/mb. when we called them they gave weird excuses - we don't manage emails, you should have called us to tell us that we need to update our database/ recharge the account again with more money etc.

The service is pathetic because we also have to raise ticket every two-three days to complain about frequent disconnection. the support desk, backend team, purchase team keep transferring the blame on each other. the support desk person is mr shah rukh, his supervisor kiran satpute, satyajit are some of the persons who are part of all this scam tikona has been in running.