[Resolved]  Tikona — Refusing to give Waiver on Poor Broadband Service

Address:	Mumbai City, Maharashtra
Website:	tikona.in

Hi i am Afzal Junach and i am using tikona internet i was having internet connectivity issue since 15 Aug 2015 and i called tikona for technician they sent technician after 5-6 called and 7-8 days later technician said problem will be fixed in 24 hours and left but problem didn't fixed, again i complained again 5-6 days later they took my complaint and send technician after 3-4 days same thing happened again, then i called the technician who came he didn't picked my call for 2 days and then i stopped calling him then i called tikona local office they said technician will be at home in 24 hours but it didn't happened. Then i visited tikona office and they told me the technician will fix problem in next 48 hour and they fixed problem but this issue solved after 1 month and 15 days until that i was having issue of connectivity like my internet works 2-3 minutes and then it disconnect and then i have to restart everything like that i used tikona for 1 month and 15 days so i didn't paid bill and i asked for waiver because i was having issue. and they said we can't give waiver because you used connection but i didn't used like i use to so why i have to pay full bill i want waiver. Complaint No: 1-[protected] 1-[protected] 1-[protected] 1-[protected] (3 Sep 2015) - Last Complaint I Lost my 3000rs. project in this period and i couldn't be able to work in 1 month and 15 days so i want a fair waiver for my connection. I almost called Tikona customer care around 25-30 times and local tikona store 15-20 times This is Tikona Local Office Number: [protected]