Tikona — Reg Issue with termination request & overdue bill amount

Address:

Mumbai City, Maharashtra

My name is Palak Goswami.I’m totally dissatisfied with the kind of service provided by your firm. BAN –[protected] & Service ID – [protected] I was using your broadband service and had requested on 02/05/2015 by email to [protected]@tikona.in for termination of the same as I did not wish to continue the service. I received reply with a promise to attend the same within 72 hours. (Request No : 1-[protected].) I received call from the company and despite of my clear instruction to close the connection & tell me the final outstanding amount the person insisted for shifting of connection or transferring to any friend/relative. Meanwhile I confirmed the outstanding Bill amount and paid Rs. 786.00 on 10/05/2015. Payment ID: 1-[protected] Transaction ID: [protected]TPC[protected] But I received Bill of Rs. 785.00 for May’15 month on 31.05.2015. I again put the matter to the customer care department on 12/06/2015. (Request No -1-[protected]). I got a call from Mr Rehman Khan and he confirmed that there is no outstanding from my side. I received mail from him on 17/06/2015. Despite of all these written communication, attending irritating calls from the company staff almost every day and informing them these points, the issue is not resolved yet. And today on 15/09/2015, I received a call from some advocate R K Gupta from Delhi (Mob No. [protected]) threatening to pay immediately or face legal action. What kind of service is this? Is this the Customer Support that you are promising? Kindly look into the matter urgently and take immediate action.