[Resolved]  Tikona — regarding bill

Hello team,

I am using a tikona connection: [protected] (User id) and have cleared all the due past month and have requested for termination of the connection.

Still i am getting charged and bills are getting generated against me.

I received an email on 7th nov stating that :
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With reference to your request number 1-[protected] dated: 31/oct/2017 for your tikona user id:
[protected],

We would like to inform you that we have stopped charging you rentals for the service from
07/nov/2017.

If you wish to use the service anytime, you will be charged 2paise/mb @ 4mbps speed (Rs.20/gb).

As on date 07/nov/2017. There is no outstanding payable for your account.
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Then why the bills are getting generated against me.

Getting calls from customer care frustrating me to continue with your service.

Multiple emails have been sent to your email id: [protected]@tikona.in to terminate the session,. Multiple calls have been done to your customer care for same and really upset with the type of support offered from your end.

Would appreciate if any action can be taken against it on priority.

Regards,
Karan