[Resolved] Tikona — Regarding billing | |||||
Dear Team, My ID is [protected] and I had paid all the due amount in December 2016. I have even called customer care by my own 3 times to come and take all there equipments, but no one came Now today out of bloom after 4.5 months an advocate calls me and threaten me by saying that if I didn't paid the outstanding amount within 30 min he will sue me in Delhi court. I called to customer care and they told me that due to system problem they are not able to give me a clear comment on my outstanding amount. This is completely unprofessional and I clearly don't understand why Tikona would do something like this to me. The "Lawyer" keeps on calling and telling me that if I didn't paid the amount by today he will file a notice and Tikona customer care people say that I don't need to worry and they will notify me by tomorrow as there system are not working fine today. I am literally confused and also I have lost my faith in this company.If you guys have little bit courtesy and professionalism then resolve this issue ASAP. The advocate name and contact no are Vijay Kumar - [protected]. Regards, Soniya Birla Was this information helpful? | |||||
Jun 19, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support May 16, 2017 Tikona Digital Networks Customer Care's response Dear Ms. Birla, Greetings from Tikona. We have checked and found that your account has been terminated as per your request. Post devices recovered from your premises, full and final settlement amount will be concluded. Regards, Tikona Care. Verified Support Jun 19, 2017 Tikona Digital Networks Customer Care's response Dear Ms. Birla, Greetings from Tikona, We have checked and found your account is terminated as per your request. As full and final is concluded, we request you to make payment of Rs.1, 586.70/- at the earliest. You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, if you failed to surrender the Adaptor / Roof Top Device even after several intimation from our end. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |||||
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