[Resolved]  Tikona — Regarding disconnection asked 7 months back.

Address:	Pune, Maharashtra, 411057
Website:	www.tikona.in

Hi,

This is regarding a complain that i would like to lodge against tikona broadband service providers.
I was a tikona broadband customer but owing to their bad services, requested for the discontinuation of their service on 8-oct-2015 (Request id:1-[protected]). But no action was taking in this regard. On 13-oct-2015 i directly received a bill, on which i immediately submitted another online request (1-[protected]) for the immediate discontinuation owing to continuous poor services which stood nowhere close to what had been promised initially at the time of subscription. To ensure that my request is being acted upon, i called up tikona to enquire about the status of my request to which i was told that the request is being forwarded and i should expect a call from the responsible team some time soon. Neither did i receive any updates on my complains even after trying to follow up on the same in-numerous times, nor was my connection deactivated.Instead they kept on adding charges for each month and generating bills which i am not liable to pay.
I still continued to write mails to them indefatigably expecting them to take an action. The details of the next complains are as furnished below:
22-nov-2016 (1-[protected])
17-dec-2015 (1-[protected])

I actually received a mail from them on 29th may stating "closure of your tikona wibro service user id: [protected]" and expecting me to pay the bill and return the modem (Which i had never availed as a part of their service). I immediately replied to the mail stating all of the above details. For which an online request number is 1-[protected].

Nevertheless, the harassment didn't stop here. I have recently received a notice from tikona asking for a modem and payment of bill (For services i did not avail).

Kindly oblige by looking into this matter.