[Resolved] Tikona — regarding disconnection of tikana service

Avimukteshwar

from Kanpur, Uttar Pradesh

Address:	Varanasi, Uttar Pradesh, 221002
Website:	tikona.in

Since my area is not receiving the tikona network their service engineer asked me to lodge disconnection from tikona account. I did the same on 19th august 2017. My bill gets generated on 26th of every month. Since i have used till 15th august i paid the amount for that month. They said that network will be disconnected after 15 days, which didn't happened. I called them again their senior said that your complaint is under processing and don't worry about the bills. You don't have to pay. But after the next bill got generated, i called them again they said that your account is active.
Now they calls 4-5 times a day for payment. When i again complaint them they said it will be sorted in 72 hrs.
Again it didn't happen.

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Nov 19, 2017

Complaint marked as Resolved

After registering complaint here asked for sending complaint directly to company via e-mail. Which after a week got resolved.

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Singh,

Greetings from Tikona.

With regards to your concern, we will not be able to process termination request on the basis of your post received on this Forum due to validation purpose.

We request you to send us an email to [protected]@tikona.in from your registered email id or you can call our Customercare from your registered mobile number to raise a request for termination.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.