[Resolved]  Tikona — Regarding fake bills and not disconnecting the connection

Address:Bangalore, Karnataka

I took Tikona broadband connection in October 2013 and because we were relocating in different places I asked the customer care to disconnect it in January. However even after multiple calls and complaints they did not disconnected it and charged me bill for the January as well. I did pay the bill for January 2014 and asked them to disconnect the connection as soon as possible. They assured us they will disconnect it and this is the last charge which we need to pay. However we started receiving call and threatening message from September 2014 onwards that we need to pay the amount of 3100/-. Since my number was used by one of my previous roommate she contacted me regarding it. Unwillingly I have to pay the amount as they said they will seize my government id cards and I will not be able to make any transaction. Please help us regarding this, they neither disconnected the connection and made us pay extra by threatening us. Most of the normal public are not aware of laws. How to get my money back and file a case against those who mentally and financially harassed me?
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Aug 14, 2020
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Jan 05, 2015
Updated by Monica Bahal
Today the tikona customer care contacted me (actually I contacted them). They said the charges were penalty.
Penalty of not returning the device. Because apparently its a customer fault (we called you for more than 2 months to take all the devices and informed you once we will leave who willbe there to collect it).

Sadly you people never communicate through email as it will be a full-proof against you.

1. Called you more than 10 times in December 2013 to disconnect the service as we were leaving that place.
2. Again called you in January and you gave a bill of 1060 as final settlement. And told you people to take all the equipments ( you never provided the router) maybe wires and all from the address which you people came for installation.
3. You said you people will collect it and will disconnect our connection and that is the last bill we need to pay.
4. Now its a bill of 3100/- after suddenly, when I called your customer care he was unable to pull the profile as it was deactivated.
5. You started giving threatening calls and legal petition things.
6. Paid you 3100/- (paid by my friends who was constantly harassed by some lawyers and because she was using the number)
7. Checked on all the complain forum and you people are topping the list. I realized you guys are making money like this.
8. I will update this to all my fellow citizens in facebook, twitter, quora, watsapp (whatever means is possible to aware people that such services are more like a pain) that what type of cheat and fraudster you are.
9. I want my refund back at any cost.
Complaint comments 

Comments

Dear Monica,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKDE2357 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care
Dear Monica,

Greetings from Tikona.

Please be assured that your concern listed Dec 29, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Till now nobody had taken any step. Imagine an issue going on for more than one year.
Neither you guys disconnected nor you have contacted us.
After one year you suddenly start sending us messages and threatening calls.
I want my refund which I paid to you guys for constant harassing for 3100/-.

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