[Resolved] Tikona — Regarding getting a call going to high court even after making payment and permanently disconnecting the line | |||
My User id - [protected] . I had made a full payment in the month of December 2014 after speaking to your customer care and the bill i had received . After that had disconnected the line permanently . The modem was also collected by your per and i have the receipt for the same . Now after 2 months i am receiving a call from some unknown lady that if i do not make my payment till 5.30pm today my file will be submitted in high court . This is really disgusting . HOw can someone call and say this even after disconnecting the line . I have even received a bill today of 1845/- . I want to know what is this bill for ???? Whenever i try calling customer care i have been kept waiting 15min and then get a automated message that will get a call in 48hrs but not once any operator come online so solve issues. I am really unhappy with the kind of service your company provides to customer. After trying to speak to customer care now finally i had to lo in this complain . I would require a proper explanation why i am receiving such calls . HIGHLY DISSAPOINTED WITH THE SERVICE PROVIDED BY TIKONA . WOULD NOT RECOMMEND EVER TO ANYONE. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I am Ajinkya Patil, my user Id is [protected].I am from Pune... I had made a full payment in the month of December 2014 after speaking to your customer care and the bill i had received . After that had disconnected the line permanently at 7 jan 2015.Now after 2 months i am receiving a call from some unknown person Mr.joshi that if i do not make my payment till today my file will be submitted in high court . I want to know what is this bill for ???? Whenever i try calling customer care i have been kept waiting 15min and then get a automated message that will get a call in 48hrs but not once any operator come online so solve issues. I would require a proper explanation why i am receiving such calls.highly disappointed by service provided by tikona.
Reply
I am Ajinkya Patil, my user Id is [protected].I am from Pune... I had
made a full payment in the month of December 2014 after speaking to your
customer care and the bill i had received . After that had disconnected
the line permanently at 7 jan 2015.Now after 2 months i am receiving a
call from some unknown person Mr.joshi that if i do not make my payment
till today my file will be submitted in high court . I want to know what
is this bill for ???? Whenever i try calling customer care i have been
kept waiting 15min and then get a automated message that will get a call
in 48hrs but not once any operator come online so solve issues. I would
require a proper explanation why i am receiving such calls.highly
disappointed by service provided by tikona.
made a full payment in the month of December 2014 after speaking to your
customer care and the bill i had received . After that had disconnected
the line permanently at 7 jan 2015.Now after 2 months i am receiving a
call from some unknown person Mr.joshi that if i do not make my payment
till today my file will be submitted in high court . I want to know what
is this bill for ???? Whenever i try calling customer care i have been
kept waiting 15min and then get a automated message that will get a call
in 48hrs but not once any operator come online so solve issues. I would
require a proper explanation why i am receiving such calls.highly
disappointed by service provided by tikona.
Dear Mr. Patil,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated and the devices have been recovered from your premises.
Post full and final calculation, you are liable to pay outstanding amount of Rs. 715/- .
To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated and the devices have been recovered from your premises.
Post full and final calculation, you are liable to pay outstanding amount of Rs. 715/- .
To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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