[Resolved] Tikona — regarding termination of broadband services

kishan Mandalia

from Roha, Gujarat

Address:

Rajkot, Gujarat, 360001

As i have used six months services of tikona and i have stopped using from the month of may and i have sent mail of cancellation of my services but they didnt take mail into consideration. And today i receive a legal notice from halai & co. Tikona has no right of harassing their customers. I have paid the exact amount as it was said in legal notice. Even when i call from my registered number to tikona customer care they are not receiving and replying that they will call you within 48 hours. But no call at all. Kindly cancel my services and if you dont then i will take legal action regarding this. Today also i have send mail regarding termination of my services.

My user id: [protected]

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Oct 22, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Mandalia,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.