[Resolved]  Tikona — rental plan activation, post disconnection without my confirmation

Address:

560066

Consumer no. [protected]

I had a tikona connection which i asked to disconnect because of non satisfactory service and plans for my moving to a different location. Customer care from tikona convinced me to continue connection without any monthly rental and i can ask for service in future if at all needed. I have a mail communication from tikona confirming the same.

On 25th of april i got a call from tikona care offering me a plan for which i clearly stated that i do not want any changes to my current plan maintain the same. The this communication is acknowledged by tikona officer in a post conversation (Looks like they have a recording of the conversation). But the tikona care executive has activated monthly rental plan without my confirmation and sent me a bill of 1313.58.

Upon discussion with tikona is acknowledged by them that is a mistake from them but they want me to pay the bill generated. The activation of plan done without my consent is a mistake from tikona care executive.

I request you to help me in revoking the false bill generated.