Verified Support
Apr 13, 2017
Tikona Digital Networks Customer Care's response Dear Mr. Mohanty,
Greetings from Tikona.
We have checked and found that your account has been terminated as per your request.
Post devices recovered from your premises, full and final settlement amount will be concluded.
Regards,
Tikona Care.
May 06, 2017
Updated by PrashantaKumar Hi,
Your full and final settlement amount is wrong.Still you have understanding problem.Please verify your bill date .It was a pre-paid service.How can you generate bill even after terminations.
May 06, 2017
Updated by PrashantaKumar Dear Sir,
The full and final settlement will applied for smooth disconnection.But i made request for your BAD service and Fault Bill, Even i paid much without any service.Regarding your Modem-Ask your tech to to collect it.I have no know knowledge about your modems, where he placed.Other customers are also connected.How a single customer will be responsible for modem where multiple customer are using it?
Wire and connector are handed over to me at the time of connection.I have with me, I need Rs700 which you taken as installation charge should bound to return.Regards, Prasanta
Verified Support
Jun 15, 2017
Tikona Digital Networks Customer Care's response Dear Mr. Mohanty,
Greetings from Tikona,
We have checked and found your account is terminated as per your request.
As full and final is concluded, we request you to make payment of Rs.711.77/- at the earliest.
You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, If you failed to surrender the modem even after several intimation from our end.
For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care.
Aug 04, 2017
Updated by PrashantaKumar Dear Tikona Care,
You created 4 fault bill in 4 months.Have you provided any service for Rs711.77?
I am not responsible for void Bill.I paid more compared to your poor service.
As the commitment was happened with your sr executive-Mumbai that "if any further fault bill will lead the disconnection and no further negotiation required.
Regarding modem, You can send your executive any time for collection and i didn't make any commitment .
If you send any mail regarding this matter .I will pull this case into PMO forum.
Aug 04, 2017
Updated by PrashantaKumar Dear Tikona Care,
Soon i will put this matter in a media with your CEO.
We will finalize and close there.
Aug 07, 2017
Updated by PrashantaKumar Dear Sir/Mam,
Is this portal is genuine ? Getting confused about the solution process.
Can you please make 3 questions.
1: Did tikona broad band provide any correct Bill from date of connection to termination ?
2: Did tikona Broadband provide any service for Rs.711.77/- ?
3: How many days tikona having good network during usages periods or how much customer got benefits ?
4: Did your Tikona teche gave the modem to customer at the time of connection ?
(customer purchased only wire and connector with Rs700 at the time of connection)
5: Only one customer is dedicated to one modem?
Regards, Prasanta
The full and final settlement will applied for smooth disconnection.But i made request for your BAD service and Fault Bill, Even i paid much without any service.Regarding your Modem-Ask your tech to to collect it.I have no know knowledge about your modems, where he placed.Other customers are also connected.How a single customer will be responsible for modem where multiple customer are using it?
Wire and connector are handed over to me at the time of connection.I have with me, I need Rs700 which you taken as installation charge should bound to return.Regards, Prasanta