Tikona — request for disconnection [protected] | |||
I have been seeking disconnection for a month as the service is extremely shabby and the technology clearly prone to routine failures. I have sent at least 5 mails requesting disconnection and I have had little success. Extension of my connection appears to be the intention of this company, such that the company can seek payment from me for ever. Tikona has provided a connection that does not provide the stated speed (when the connection is up), the connection prone to frequent disconnection, Several emails and phone calls have been made. Field staff have been contacted. I have disconnected the service from my end by unplugging the device and connection. Details can be provided upon request Rajat Roy Chaudhury Use [protected] Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 10 Comments | |||
Comments
I am still to hear from anyone of Tikona staff about the disconnection. I have contacted the local field staff and they have not received the work assignment for disconnection. Other than an open ended statement that you are working on it, can you please be specific with dates?
I am aware of one action Tikona has taken. I can no longer speak to a customercare person. When I enter my user ID on the IVRS, I am informed that I will get a call from 022 - 617*****.
1. Tikona may kindly inform me on the last date of charging of services, as I have physically disconnected on 12th July
2. Tikona may kindly inform me when they will collect the "equipment".
I am aware of one action Tikona has taken. I can no longer speak to a customercare person. When I enter my user ID on the IVRS, I am informed that I will get a call from 022 - 617*****.
1. Tikona may kindly inform me on the last date of charging of services, as I have physically disconnected on 12th July
2. Tikona may kindly inform me when they will collect the "equipment".
Dear Mr. Chaudhary,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Please note that disconnection requests have been raised by me vide emails on the following dates
June 13, 2015 -
June 16, 2015 - 2 emails
June 28, 2015 - 2 emails
July 11, 2015
July 12, 2015 - 2 emails including information that the cables have been disconnected and device switched off
I have been trying to contact the toll free number but your system cuts me off with the same message that I will be contacted within 48 hours, irrespective of when I call and that too after making me wait for 5+ minutes on an STD call[protected]. Your toll free number requires me to wait for longer or cuts me off right away. The number that you have provided therefore is no help.
After waiting for 20 minutes now, Rupali Gawate that my termination can be done only by July 29th. She has also confirmed that I will not be charged beyond July 12, 2015.
I do not understand why this delay should occur. Please expedite. I am writing through this forum as customer care and the non-existent appellate J. Nair as I only get automated replies.
June 13, 2015 -
June 16, 2015 - 2 emails
June 28, 2015 - 2 emails
July 11, 2015
July 12, 2015 - 2 emails including information that the cables have been disconnected and device switched off
I have been trying to contact the toll free number but your system cuts me off with the same message that I will be contacted within 48 hours, irrespective of when I call and that too after making me wait for 5+ minutes on an STD call[protected]. Your toll free number requires me to wait for longer or cuts me off right away. The number that you have provided therefore is no help.
After waiting for 20 minutes now, Rupali Gawate that my termination can be done only by July 29th. She has also confirmed that I will not be charged beyond July 12, 2015.
I do not understand why this delay should occur. Please expedite. I am writing through this forum as customer care and the non-existent appellate J. Nair as I only get automated replies.
Your representatives have continued to call including Sat July 25 and July 18 and harass me stating that the problem is being resolved. On each occasion, I have insisted on disconnection. Only then I receive revised dates for disconnection, which seems to an empty promise each time.
As per your unilateral/one sided schedule, please note the following (where your requirement is provided in plain text, while my response is provided in caps)
1) Resolution of issues or problem with your cooperation : Day 1 to Day 10 --- NOT APPLICABLE AS I HAVEASKED FOR DISCONNECTION
2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10 -- FORMAL EMAIL AND FOLLOW UP PHONE CALLS AS WELL AS COMPLAINTS RAISED THROUGH https://www.consumercomplaints.in. REQUEST ACKNOWLEDGED BY TIKONA.
3) Suspension of account (last bill cycle) : Day 11 to Day 13 NO ACTION TAKEN TO DATE. ALSO PLEASE NOTETHAT I HAVE BEEN INFORMED THAT CHARGES WILL APPLY ONLY UPTO JULY 12, 2015. TODAY IS THE 13TH WORKING DAY SINCE MY COMPLAINT.
4) Payment of outstanding and return of equipments : Day 14 to Day 16. NO INFORMATION RECEIVED ON AMOUNT DUE OR CALL FROM FIELD STAFF. I HAVE CALLED SATISH ([protected]), AND THILAI NATHAN (+[protected] OF CHENNAI AND PRASAD OF MUMBAI([protected]) AND NOT RECEIVED ANY INFORMATION FROM THEM ONDISCONNECTION
5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed
Also please note that I have disconnected the device(s) and cables and thus there has been no usage since my disconnection request.Thus, Tikona needs to recognize that I DO NOT NEED RESOLUTION, RETENTION AND CONTINUATION OF SERVICES. I pursuing disconnection from Tikona as the internet is replete within Tikona seeking payment through legal action even after customers have stopped using Tikona.
As per your unilateral/one sided schedule, please note the following (where your requirement is provided in plain text, while my response is provided in caps)
1) Resolution of issues or problem with your cooperation : Day 1 to Day 10 --- NOT APPLICABLE AS I HAVEASKED FOR DISCONNECTION
2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10 -- FORMAL EMAIL AND FOLLOW UP PHONE CALLS AS WELL AS COMPLAINTS RAISED THROUGH https://www.consumercomplaints.in. REQUEST ACKNOWLEDGED BY TIKONA.
3) Suspension of account (last bill cycle) : Day 11 to Day 13 NO ACTION TAKEN TO DATE. ALSO PLEASE NOTETHAT I HAVE BEEN INFORMED THAT CHARGES WILL APPLY ONLY UPTO JULY 12, 2015. TODAY IS THE 13TH WORKING DAY SINCE MY COMPLAINT.
4) Payment of outstanding and return of equipments : Day 14 to Day 16. NO INFORMATION RECEIVED ON AMOUNT DUE OR CALL FROM FIELD STAFF. I HAVE CALLED SATISH ([protected]), AND THILAI NATHAN (+[protected] OF CHENNAI AND PRASAD OF MUMBAI([protected]) AND NOT RECEIVED ANY INFORMATION FROM THEM ONDISCONNECTION
5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed
Also please note that I have disconnected the device(s) and cables and thus there has been no usage since my disconnection request.Thus, Tikona needs to recognize that I DO NOT NEED RESOLUTION, RETENTION AND CONTINUATION OF SERVICES. I pursuing disconnection from Tikona as the internet is replete within Tikona seeking payment through legal action even after customers have stopped using Tikona.
Your representatives have continued to call including Sat July 25 and July 18 and harass me stating that the problem is being resolved. On each occasion, I have insisted on disconnection. Only then I receive revised dates for disconnection, which seems to an empty promise each time.
As per your unilateral/one sided schedule, please note the following (where your requirement is provided in plain text, while my response is provided in caps)
1) Resolution of issues or problem with your cooperation : Day 1 to Day 10 --- NOT APPLICABLE AS I HAVEASKED FOR DISCONNECTION
2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10 -- FORMAL EMAIL AND FOLLOW UP PHONE CALLS AS WELL AS COMPLAINTS RAISED THROUGH https://www.consumercomplaints.in. REQUEST ACKNOWLEDGED BY TIKONA.
3) Suspension of account (last bill cycle) : Day 11 to Day 13 NO ACTION TAKEN TO DATE. ALSO PLEASE NOTETHAT I HAVE BEEN INFORMED THAT CHARGES WILL APPLY ONLY UPTO JULY 12, 2015. TODAY IS THE 13TH WORKING DAY SINCE MY COMPLAINT.
4) Payment of outstanding and return of equipments : Day 14 to Day 16. NO INFORMATION RECEIVED ON AMOUNT DUE OR CALL FROM FIELD STAFF. I HAVE CALLED SATISH ([protected]), AND THILAI NATHAN (+[protected] OF CHENNAI AND PRASAD OF MUMBAI([protected]) AND NOT RECEIVED ANY INFORMATION FROM THEM ONDISCONNECTION
5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.
Also please note that I have disconnected the device(s) and cables and thus there has been no usage since my disconnection request.Thus, Tikona needs to recognize that I DO NOT NEED RESOLUTION, RETENTION AND CONTINUATION OF SERVICES. I am pursuing disconnection from Tikona as the internet is replete within Tikona seeking payment through legal action even after customers have stopped using Tikona.
As per your unilateral/one sided schedule, please note the following (where your requirement is provided in plain text, while my response is provided in caps)
1) Resolution of issues or problem with your cooperation : Day 1 to Day 10 --- NOT APPLICABLE AS I HAVEASKED FOR DISCONNECTION
2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10 -- FORMAL EMAIL AND FOLLOW UP PHONE CALLS AS WELL AS COMPLAINTS RAISED THROUGH https://www.consumercomplaints.in. REQUEST ACKNOWLEDGED BY TIKONA.
3) Suspension of account (last bill cycle) : Day 11 to Day 13 NO ACTION TAKEN TO DATE. ALSO PLEASE NOTETHAT I HAVE BEEN INFORMED THAT CHARGES WILL APPLY ONLY UPTO JULY 12, 2015. TODAY IS THE 13TH WORKING DAY SINCE MY COMPLAINT.
4) Payment of outstanding and return of equipments : Day 14 to Day 16. NO INFORMATION RECEIVED ON AMOUNT DUE OR CALL FROM FIELD STAFF. I HAVE CALLED SATISH ([protected]), AND THILAI NATHAN (+[protected] OF CHENNAI AND PRASAD OF MUMBAI([protected]) AND NOT RECEIVED ANY INFORMATION FROM THEM ONDISCONNECTION
5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.
Also please note that I have disconnected the device(s) and cables and thus there has been no usage since my disconnection request.Thus, Tikona needs to recognize that I DO NOT NEED RESOLUTION, RETENTION AND CONTINUATION OF SERVICES. I am pursuing disconnection from Tikona as the internet is replete within Tikona seeking payment through legal action even after customers have stopped using Tikona.
I have received a bill for the period from 26-Jul-2015 to 25-Aug-2015, despite
1. Calling customer care for disconnection multiple times
2. Writing multiple mails
3. Acknowledgement by email from customercare regarding disconnection request
4. Acknowledgement on this forum
5. Physically disconnecting my connection on July 12, 2015 and informing tikona customercare by email
Any communication to Tikona customercare or their Appellate (J. Nair) results in an auto reply.
Bills are also seemingly auto generated.
There appears to be no human intervention, other than phone calls to demand payment or continue the service that I have repeatedly wanted to terminate. I am amazed that despite so many complaints all over the internet regarding Tikona services, regulatory bodies in the country are not cancelling the license, thereby saving a number of citizens from Tikona's clutches.
1. Calling customer care for disconnection multiple times
2. Writing multiple mails
3. Acknowledgement by email from customercare regarding disconnection request
4. Acknowledgement on this forum
5. Physically disconnecting my connection on July 12, 2015 and informing tikona customercare by email
Any communication to Tikona customercare or their Appellate (J. Nair) results in an auto reply.
Bills are also seemingly auto generated.
There appears to be no human intervention, other than phone calls to demand payment or continue the service that I have repeatedly wanted to terminate. I am amazed that despite so many complaints all over the internet regarding Tikona services, regulatory bodies in the country are not cancelling the license, thereby saving a number of citizens from Tikona's clutches.
same issue am facing too :(
Did you bill too got generated? I got this month bill to instead of refund of last month payment...
Did you bill too got generated? I got this month bill to instead of refund of last month payment...
Rajat am facing exact same issue, only retetion calls, falls promise 15 day period etc etc... since 7th July.
Now got bill too and am never able to reach there customer care, and no reply from email..
Now got bill too and am never able to reach there customer care, and no reply from email..
Received a generic form letter from the Tikona appellate which I suspect happened due to my copying the email to the TRAI appellate. However, the letter is clearly a cut and paste job (or even auto reply), which suggests that there has been no specific attention to my requests.
My repeated requests for disconnection since June have been ignored. While I am glad that I finally have a written acknowledgement that disconnection will be done as the Service Request Number 1-[protected], dated : 7/11/2015
11:33:34 PM, the text is open ended on how much money will be demanded.
It has been 3.5 weeks now since the request and I do not see any action. Instead I am receiving calls,
smses and emails for payment for the period from 27 July to 26 August, despite my disconnection of the device and no usage since July 12, 2016.
Can someone at Tikona please wake up? Also what is purpose of this forum? Is it limited to airing your problems in public? Are the innumerable complaints against Tikona consolidated and courts /TRAI approached to cancel their license? How does one seek compensation for the harassment, mental agony and waste of time?
My repeated requests for disconnection since June have been ignored. While I am glad that I finally have a written acknowledgement that disconnection will be done as the Service Request Number 1-[protected], dated : 7/11/2015
11:33:34 PM, the text is open ended on how much money will be demanded.
It has been 3.5 weeks now since the request and I do not see any action. Instead I am receiving calls,
smses and emails for payment for the period from 27 July to 26 August, despite my disconnection of the device and no usage since July 12, 2016.
Can someone at Tikona please wake up? Also what is purpose of this forum? Is it limited to airing your problems in public? Are the innumerable complaints against Tikona consolidated and courts /TRAI approached to cancel their license? How does one seek compensation for the harassment, mental agony and waste of time?
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed July 12, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care