Tikona — Requested for disconnection of tikona (Customer id:[protected]) 2 months back and tikona is not ready to disconnet | |||||
Tikona Id : [protected] I have raised request for disconnection of tikona internet connection multiple time through IVR. I am not satisfied with the service, as it is always disconnecting and inorder to connect i have to try multiple times. I raised request to disconnect and tikona executives are not bothering of my request. I understand it's a tricky business strategy by just not bothering and generating every month the bill. "According to TRAI (http://www.trai.gov.in/) a service provider should address disconnection request within 7 days", I cannot pay for a service which i don't get I have raised my request 75 days ago. Whenever i spoke with tikona executive they said they cannot disconnect. Please help me to disconnect the tikona connection. Regards, Mohammed Abdu Rahman N Was this information helpful? | |||||
 2 Comments | |||||
Comments
Hello Tikona,
What are you working on ? I am asking disconnection past 3 months. Still now you didn't disconnected the connection. You have suspended the connection temporarily and buffering the bill amount from 1700 to 2130, 2424 and 3060 respectively. I am expecting some more buffering on the bill amount weekly without using the service. :-) DO YOU PLAN TO BUFFER THIS AMOUNT TO LAKHS and plan to extort money from me. I want my disconnection of service within 2 days. Otherwise I act Legally. Requesting tikona to be honest to customer and never extort money from them without providing internet.
Please find the screen shot of messages tikona send to me, which support my statements.
Regards,
Mohammed Abdu Rahman N
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What are you working on ? I am asking disconnection past 3 months. Still now you didn't disconnected the connection. You have suspended the connection temporarily and buffering the bill amount from 1700 to 2130, 2424 and 3060 respectively. I am expecting some more buffering on the bill amount weekly without using the service. :-) DO YOU PLAN TO BUFFER THIS AMOUNT TO LAKHS and plan to extort money from me. I want my disconnection of service within 2 days. Otherwise I act Legally. Requesting tikona to be honest to customer and never extort money from them without providing internet.
Please find the screen shot of messages tikona send to me, which support my statements.
Regards,
Mohammed Abdu Rahman N
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Jan 25, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care