Tikona — Requested for termination of connections 3 months back but still getting charged.

Address:Indore, Madhya Pradesh

Dears, I have requested for termination of my connection: [protected] but I am still getting charged. At the time I tool this connection the service boy told me that it is a prepaid plan but later on I have been conveyed that it was a postpaid one. I cleared all my bills, also called customer care to stop my connection but not sure why it is not yet terminated. I have received a bill again. I have not used a broadband for almost 3months and have been charged for nothing. Kindly help me in this case.
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Tikona Digital Networks customer support has been notified about the posted complaint.
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Dear Sumit,

Greetings from Tikona.

Please be assured that your concern listed Aug 31, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Mr. Shukla,

Greetings from Tikona.

With regards to your concern, we have checked and found that your account has been kept under safe custody or temporary suspention as per your request.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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