[Resolved] Tikona — requesting to close my account & send me full & final bill

sardasa

Address:	411015
Website:	www.tikona.in

Hi team,

I have raised request 1-[protected] on january 14th, 2018 for closing my tikona account. At that time, total outstanding amount shown in my account was inr 541.16/-.
As instructed to me over the call, i have changed my account password & stopped using their broadband and disconnected the lan cable and unplugged the router also.

Today i. E. Jan 15th, 2018: i can see total outstanding amount has raised to inr 1, 553.39/-. I have not received any bill for the same till the time of writing this post.

I request you to please close my account and revert this outstanding balance to inr 541.16/- and deduct inr 500/- from this amount which i paid on december 20th.

Please correct the bill, close my account and send me final bill.

Thanks,
Sagar

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Feb 19, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

With regards to your concern, we will not be able to process termination request on the basis of your post received on this Forum due to validation purpose.

We request you to send us an email to [protected]@tikona.in from your registered email id or you can call our Customercare from your registered mobile number to raise a request for termination.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Jan 17, 2018

Updated by sardasa Dear sir/madam,

I have raised request # 1-[protected] on january 14th for closure of my account which is still not addressed. Hence, i am writing this complaint here.

As per my billing cycle, new bill is generated from 15th till 14th of the next month.

Can you please check why have you generated the bill for period january 15th to february 14th when i have already raised disconnection request on january 14th?

Can you please close my account and allow me to pay only for my usage from december 22nd till january 14th and zero out the charges for period from january 15th to february 14th?

As told to me by your customer care personnel on january 14th, i have changed my tikona account password on january 14th and stopped using your internet since january 14th itself.

Moreover, your sales person's told me that i will not be charged any installation fee but still you have charged me inr 500 + 18% gst i. E. Inr 590/- for installation.
Can you please revert this also?

I have used internet from december 22nd to january 14th. As per inr 699/- plan, i am liable to pay you (699/31)*24=541.16 + 18% gst = inr 638.57/-. Out of this amount i have already paid you inr 500.

So, i will only be paying the remaining inr 138.57/- and nothing more.

Please get this amount reflected on my final bill and send your installation engineer to collect the router and other equipment from my house.

Thanks,
Sagar

Verified Support

Jan 18, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

Jan 18, 2018

Updated by sardasa I have raised request on 14th Jan and I was told that disconnection team will call me in 72 hours. Its been more than 72 hours but I have not received any call from your disconnection team.

Can you tell when will account be closed?

Thanks,
Sagar

Jan 19, 2018

Updated by sardasa Hi Team,

I have already raised ticket on 14/01/2018 for account closure and I was told that I will receive call within 72 hours but I have not received any confirmation call for account closure yet.

On 14th, I talked with Sanket.
On 15th, I talked with Mr Y Ansari.
On 16th, I talked with Roshan.
On 17th, I talked with Sanket.
On 18th, I talked with Sharad.

Every time I was told that I will get call back within 24 hours from your disconnection team but I have NOT received this call yet.

I get call from some other team for closing off the ticket that gets auto generated when I drop an email and tell me the same thing that I will receive the call from disconnection team.

Have I done some kind of sin by opting for Tikona that I am harassed so much just for disconnection??

Can you please take this post as confirmation that you will get over call from me on your so called confirmation call and close my account and generate full and final bill of INR 138.57/- and send your installation engineer at my home to pick up router and other device?

Thanks,
Sagar