[Resolved] Tikona — rude billing department speak like local goon. connection need to be closed (tikona id : [protected])

suresha j

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560001

Tikona id : [protected]

I have received the call to pay bill 1940 rs. I have been using the connection from past 6 years. Recently i have shifted house and requested for connection shifting. But this did not happen and there was no communication at all.

In between i was getting call for only bill payment and no one aware of shifting status. Today got call from executive chetan ([protected]) and he was speaking very rude and harsh. Even he is also not ready to address the issue.

Disconnected the call he use to call regularly talking very rude like cheap goon.

Even my query not resolved i have paid the bill and hoping connection got closed.

This is really bad experience as of now. Looking for action taken against executive and my connection get closed.

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Dec 6, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, If you failed to surrender the Roof Top Device even after several intimation from our end.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.