[Resolved] Tikona — Service | |||||
I have purchased the Tikona broadband connection just 2 days ago. First of all, the connection was not working properly because of the faulty modem(which the sales team installed by themselves assuring me that it would work fine) After I got the other modem installed, I have been experiencing the internet connection problem since. The painful part is, the sales team which installed the whole internet system is very unprofessional. I keep on calling them and I do not get any response. your customer care support is also very disappointing. I did not get any help in any regard. The whole behaviour of your staff is very very unprofessional and that keeps the customer in utter disgust. I have paid for 3 months advance and I am not getting any service I have been promised. The sales executive is avoiding my concerns and refusing to take my calls for resolving the service related queries since yesterday. He did not resolve my problem yesterday and told me to turn off my router and modem. I am deeply disappointed and feeling cheated by this service of your company. This must not be the way to behave with any customer the Sales executive details are- 1. Vishal 2. Anuj Area- Kailash apartments, IP extension- 110092 Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
4 Comments | |||||
Comments
Request you to also check if they(sales executive) have assured you free internet for 4th month on payment for 3 months plan. As i got trapped in this feature by them, their is no such facility existing with Tikona service centre. Sale representative boldly lie about such facts and then forget even answering your call, once you purchase their service.
Reply
Dear Neha,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY1384 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY1384 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care
Dear Neha,
This is a gentle reminder to follow-up on your concern listed on May 12, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY1384 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on May 12, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY1384 in the subject line.
Regards,
Tikona Care
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