[Resolved]  Tikona — service cancellation and refund

Website:

www.tikona.in

I had to move to a new location and I asked Tikona to relocate the modem as well. A service rep came and tried to install it at my new address but was not able to do as there was no access point nearby. Minutes before this, I had paid the bill thinking that the internet will be setup. Now that they can't install, I asked for a refund and they are stalling me.

I had contacted them thrice and all they say was our team will send you an email. I received no email and no refund. As long I was with them, the service was not great, just average but once I had no choice but to stop using (due to their limitation), I was not given the money I paid for nothing.

I work as a technical support supervisor for a way better and bigger company than this ### hole and I have never experienced a (unexplainably bad) ###TY service. Of all the services and products I have used and the support that I have received, I would not even think of rating Tikona the lowest because it doesn't even deserve the lowest of all.

Disgusting note: They wouldn't even allow an email from a non registered user. It was my friend who chose this and had registered with his email and phone. He left the hostel/rent home so I managed to change the registered mobile number to mine but not the email address. I don't want to talk to any of the reps there as I know what they are gonna say anyway.

My user name: [protected] (no longer an active user)