Tikona — Service Cancellation Request

Address:

Bangalore, Karnataka

I Chandrashekar with Tikona account number [protected] have placed a cancellation request with reference to Service Request Number 1-[protected] on 5th July 2015, and i got a call from Tikona regarding the same while i confirmed them please disconnect the service since i have ACT INTERNET at home now. I also have received an email from tikona stating the cancellation will be done within 15 working days, but yet have received a bill for 2950/- rupees incl. Recurring Charge (From 26-Jul-2015 to 25-Aug-2015 ) while at-least 15 advisors informed me that there will be no charges to you after 1st july since i have not used my internet at all. I have called them atleast 20 times and no one gets back or no resolution, the advisors are rude to hung up calls with no help. Find attached the cancellation confirmation email from tikona, recent bill i received from tikona.