Tikona — Service deactivation and cancel - tikona id [protected]

Address:

600091

I totally regret about Tikona service since 27th Aug 2015 and I was made internet problem request with Tikona and it was not resolved and after that I have made deactivation request of my internet connection in 27th Aug 2015 itself. But till now this deactivation request process it is not happening from Tikona end.. and from 27th Aug 2015 I am not using Tikona internet connection but unfortunately till now I am receiving bills from Tikona in monthly basis.. and also receiving payment alert through sms and telephone calls at least 5 times in a day for non using of Tikona internet service.. even today (16th Oct 2015) also I have received call from Tikona Technical Team asked me "what is the issue" and they are saying they are not received any request from my end about technical problem and deactivation. I totally disagree.. and I am having the proof request made on 27th Aug 2015 as will as on 12th Oct 2015 by mail.. it is still pending / processing in the Tikona My Account Status..

Also the big worry with Tikona that every time when I am receiving calls from Tikona customer care and technical team, they use to ask me that "what is the reason for deactivation" and "what is the technical problem" and also I use to keep telling reasons many times..

And even though when I made calls for deactivation request till today I have received very poor question from Tikona end that again " what is the reason for deactivation / Cancellation"

It is very poor communication / lack o[censored]pdating of customer's information in Tikona Customer care and Technical Team respectively..

Last and final confirmation from my end that, below I have clearly mentioned about the reason for deactivation of my internet connection..

"It is very poor service in Tikona both technical and non technical with telephonic customer service.. and I do not like Tikona internet service any more"

The major issue with Tikona is they don't have office in Chennai for escalating customers issues in person.. all are contract staff / vendors.. that too installation team only..

Hope this forum will help me..

Immediately I want Tikona should send mail confirmation about deactivation of internet connection as will as confirmation of removing of your internet installed equipment from my end should stop sending the invoices for non using service connection.

Regards
R. Muthukumaran
[protected]