Tikona — Service disconnect request not Approved

Hi,
I have tikona connection with ID[protected]. I am relocating to my village but tikona customer care agent Sameer who is handling this is not sending request for approval. They are forcing me to find customer for them so they can transfer connection to them. I not aware what kind of process is this. This is horrific now it's month I raised request but still they are not approving disconnect request. Request #1-[protected]