[Resolved] Tikona — service disconnection

[Resolved] Tikona — service disconnection

P Ppgandhi from Mumbai, Maharashtra

My network is not working from jan 2018 and i constantly called customer support bt they failed to resolve issue. After numerous attempts one fine day guy from tikona came to my house to repair i said him i don't want ur services please disconnect my connection and i m not going to pay for the period for which i am not using your services. He said he will put my request n close my tikona connection which he didn't. I was constantly getting calls from tikona people for payment of bill i told them i ma not going to pay the bill because my connection was not working so waive charges for which connection was not activated. Today i receive call from jitender solanki telling me that he is advocate and co had lodge a complaint against you pay ur bill within 1 hour or u will get legal notice. Pathetic service and very cheap way to threaten people. Now also trying to contact customer care bt calls are getting disconnected. Need resolution Was this information helpful? No (0) Yes (0)
Jul 20, 2018 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Jun 05, 2018 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID. Request you to provide the required details at the earliest to look into your concern and provide prompt resolution. Regards, Tikona Care. Verified Support Jun 16, 2018 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution. Regards, Tikona Care.
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Ppgandhi

from Mumbai, Maharashtra

[protected] is registered contact number.

Ppgandhi

from Mumbai, Maharashtra

Received call from customer service. she said I can't process ur deactivation request because ur profile is inactive so she was telling me to pay my dues then only she vl be able to close my request I asked her why should I pay for what I have not utised shall I get refund if I pay because my service was not working for the bill date.she said no u vl not get any refund bt i[censored] continue u vl get a waiver in next bill.
Still not resolved

Tikona Digital Networks Customer Care's response, Jun 5, 2018

Verified Support

Dear Subscriber,

Greeting from Tikona,

We have checked and found that your account is Suspended due to non payment.

Now your current outstanding is Rs. 1, 943.07, request you to clear it to avoid the late payment charges.

For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards,
Tikona Care