Tikona — Service issues | |||
Hi, Tikona is the worst ISP. I took 4mbps/50gb unlimited plan, since installation(May16, 2015) 1. I constantly face disconnection problems(works 5 mins doesn't for hours) 2. Speed is averagely on 0.7 Mbps, If I'm lucky would touch 2 once in day(just touch.) 3. Customer care is by far the worst I have seen, they are unwilling to resolve anything. 4. Billing department is incompetent enough to ignore bill waiver they themselves provided in my billing. 5. There is no higher authority if your problem is not solved, Nodal officer's number is not provided(mail bounces back its fake email address) higher appellate authority is fake, all you get a computer generated reply nothing else. I have raised 50+ complaints, 10 of them are still progressing. Lalit Narolia User-Id- [protected] [protected] lalit.[protected]@yahoo.in Was this information helpful? | |||
Tikona Digital Networks customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Mr. Narolia,
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Aug 11, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care