[Resolved]  Tikona — service not provided and refund not made. tikona - a big fraud company

Address:

560029

I have been cheated by this fraud company. I registered for a new connection with this provider in February 2019 by paying a 3 month subsciption fee of INR 2171. Though the executives dint even turn up or tried to reach me out on my mobile, I kept getting messages from Tikona care that my phone is not reachable. It happened for a week or more. This is the first rick, beware if you have also seen this pattern...

After this no response for either the customer care or the field executives. Finally I got a SMS saying that the connection is not feasible at my location and the request would be closed and the money would be refunded to the channel I have paid.

Will date no refunds have happened. The customer care does not provide any proper information, no acknowledgement numbers given for various times that I have called them. They claim to have sent the cheque over courier to the provided address and has returned. However when asked for the courier details, they are unable to provide. This shows they have no intentions. Further more, I receieve no communications from them when ever I call. They say an e-mail would be sent with the tracking number for the ticket, which never comes.

Finally I thought of expressing my plea here as a resort to get my hard earned money. Worst ever customer service interactions I have had. They do not even know basic English, they start taking to us in their native language

I wish TRAI identifies such fake organizations that are cheating the customers and take strict actions.