Tikona — Service related

Address:Thane, Maharashtra, 401209
Website:www.tikona.com

User ID : [protected] I have given call multiple times to cancel my service but its never done. 1st time I called then in july to cancel the service but they just keep on ignoring or prolonging it. Reason slow speed no connection, when I try to login 10 times I can login 1-2 times.. Customer service worst ever never seen such a service, everytime I call their guys hungup the call.. Lost thousands of Rupees due to their connection issues who will compensate me for that . Customer takes connection for their convience but their connection has only given me trouble. My services were suspended since last 1 month and still they will endup sending me bill for the month I have not used. I am really frustrated and planning to take it further and place a formal complain against them. All I need it they take the modem back and disconnect the service wit waiver of the bill, if they cannot waive the bill, I ll pay the outstanding bill and they compensate me for the losses I had to incur. Please get this resolved
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Tikona Digital Networks customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Ankush,

Greetings from Tikona.

Please be assured that your concern listed Oct 11, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Mr. Chandak,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona care

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