Tikona — Services illegal termination complaint unattended even after 120 hours / 5 days from date of complaint

Address:	Mumbai City, Maharashtra, 221001
Website:	www.tikona.in

That a complaint was lodged by the consumer against deficiency of service to Tikona Service id : [protected] on 31 11 2015 as it did not connect to internet.

That repeated complaints against unattended restoration of service by Tikona engineer were lodged vide with Tikona Customer Care vide Doket Id Numbers detailed as under
DOCKET NUMBER at the time of lodging complaint under clause (a) of sub-regulation (1) of regulation 4 and date of lodging the complaint with the Call Centre.
DOCKET NUMBER Date Time Progress of complaint
1-[protected] 31 10 2015 Unresolved, Complaint unattended
[protected] 01 11 2015 Unresolved, service not given
1-[protected] 01 11 2015 Unresolved, service not given
1-[protected] 02 11 2015 Unresolved, service not given
1-[protected] 02 11 2015 Unresolved, service not given
1-[protected] 02 11 2015 6 pm Unresolved, service not given
03 11 2015 1.05 pm Customer Care executive refused
1-[protected]. 03 11 2015 1.31 pm Customer Care Sr Executive Mr Amit refused to resolve the complaint, Tikona service not given
1-[protected] 03 11 2015 7.03 pm Unresolved, Complaint unattended
Online Complaint 03 11 2015 Docket Id not given
Call to Customer Care 04 11 2015 2.25 – 2.41 pm Customer Care Executive Ms [censored]al refused to attend Complaint call
Online Complaint
1-[protected]. 04 11 2015 3.09 pm Services to Tikona Broadband remained illegally terminated and Complaint unattended even after a time period of 5 days from the date of complaint.
Call to Customer Care 04 11 2015 3.58 – 4.08 pm Call arranged by Ms Sonali for Sr Customer Care Executive Mr Adil did not mature as he did not attend to complainant.
Online unique appeal docket 1-[protected] 04 11 2015 5.48 pm Complaint dt 03 11 2015
Customer Care 04 11 2015 8.58 pm Complaint
Call to Customer Care 05 11 2015 9.29 am Complaint unattended even after a time period of 120 hours / 6 days from the date of complaint.
Call to Customer Care
[protected]

[protected] 05 11 2015 9.29 – 9.38

9.43 am Call Transfer by Kanchan to Senior Executive Amit who refused to attend complainant’s complain against deficiency in service and over issues for deputing a fake service engineer.

Complain remains unresolved and Services to Tikona Broadband illegally terminated by Tikona authorities
That Customer Care Executive Ms [censored]al at [protected] refused to resolve complaint against restoration of Tikona Broadband service to ID No [protected], gave information to fradulant closure o[censored]nattended Complaint Docket id No :1-[protected] dt 31 10 2015: No[protected] dt 01 11 2015; refused to arrange contact with Sr Executive, misbehaved with the customer and disconnected the complaint call on dt 04 11 2015 at 2.25 – 2.41 pm, .

That since complaint id No :1-[protected] generated on dt 31 10 2015, unattended by any Tikona Engineer uptill date has exceeded a period of 120 hours i.e. 6 days, the complaint of the undersigned has exceeded the SLA time limit of 3 days, hence the denial to consider my complaint by the Tikona authority is illegal, an unfair trade practice and a service deficiency from the part of service providers.

That non-registering the consumer email complaint dt 01 11 2015 and onwards complaint dt 04 11 2015 against a unique docket id is treated as an illegal act on the part of the Tikona authority and not acceptable to the complainant.

That the act of service denial and refusing to register consumer complaint by Tikona Authority after exceeding the SLA time limit is further against the notification of Telecom Consumers Complaint Redressal Regulations, 2012 issued by TRAI dated 05.01.2012.

Tikona authorities causing monetary losses to the Complainant.