Tikona — Severe interruptions to my internet

Address:	Nagpur, Maharashtra, 440013
Website:	www.tikona.in

I have experienced severe interruptions to my internet as well as slow speeds. I believe that because i have not received the service i am paying for (Namely, internet) i should be refunded
The problem continued throughout months. My internet would cease working for several hours at a time, and then restart spontaneously. On my end i checked possibility at every occurrence by plugging my computer directly into the modem instead o[censored]sing wireless. I also tried using the internet from different computers, to no avail.
It has become a routine for me to call the customer service everyday get my complaint registered and then get no solution later. My complaints are just being ignored.
I have been assigned engineer visit several times but everytime the engineer worked on the rooftop device, he made the problem worse. On addition to it the engineer would tell me that this is the most of the service i can get.
The engineer would not come on said time, and sometimes i would get the an sms saying 'engineer visit has been attended' which would be absolutely false.
I have established to my satisfaction that the problem is beyond my control, and that tikona is not providing the service i am paying for.