[Resolved]  Tikona — Should be Beg for Disconnection Also

It happened to me also, they will not disconnect the connection and after some 6 months they will give you a bill of 3000. If you don't pay them the amount they will start threatening you with calls and messages saying that a legal petition will be filed.
I tried a lot to get into the customer care and they lied that they will disconnect it.
Trust they are the biggest cheater and lot of people are suffering from same problem.
Try complaining in all the consumer forum and never ever pay them the amount, sadly I paid the amount and I have to fight back for the refund.
I don't understand why nobody is raising their voice.
Such companies should be banned.

I had raised for compliant for disconnection on Monday.
Yesterday i had got call for confirmation.
Now today again you are calling for confirmation and telling again that senior team will be calling within 24 hours for confirmation.
For how many days will you keep on confirming. I guess what i said was understandable to you.
I guess i made it clear to disconnect my connection.
Do not provide any option to resolve the issue and say we will send senior technical engineer.
I do not want for resolution. I want my connection to be closed.
Also i have 4 days waiver from my last month.
I am not using your connection. I will not be paying any amount. I have raised my request for disconnection and not using your service any more. I will not be paying any amount whatsoever even if it takes any number of days from your end to close my connection.
This is your problem when you want to disconnect. But from my end i have no relation with your service from 25th Dec when the internet just got unusable.

Close my connection by today.

Update shows as "Tikona customer support has been notified about the posted complaint".
What more do you want. You have notified of the post. Still i don't see any update on this.

I have been complaining for technical issues from 26th Dec till 28th-Dec.
I have already raised request for disconnection.
Please adjust the waive-off for these days in final bill settlement.
I don't think think i again need to raise complain for this waive-off also.


Also there was waive-off granted for 12th, 13th, 14th and 25th Dec (4 days).
It was informed by the concerned team that 4 days waive off is granted and for your next bill cycle you need to pay around Rs 100 less.
But still i haven't received any email confirmation for the same.
Can you send the update on this. And also adjust this amount in final settlement.

Also provide me the final settlement details.

Dear Hetram,

Greetings from Tikona.

Please be assured that your concern listed Dec 31, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

The request for disconnection is still in-progress.
I have already stated 100 times that i want disconnection.
Why the hell are you always sending email and calling on my cell to provide resolution for technical issue.
I do not want to use your service anymore.
Just disconnect my connection.
Every other day your are calling for disconnection confirmation. How many times do you required confirmation.
Every time when i ask how many times will you call for confirmation, you keep on saying this is final confirmation.
When will you finally close my connection. Why are you wasting every ones time. Just close my connection is all what needs to be done from your end. For that also you are taking so much of time.

Dear Mr. Kumawat,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process. We will update you accordingly.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Mr. Kumawat

Greetings from Tikona

We have noted your feedback and will share the same with our respective team.

With regards to your concern, we confirm that your disconnection request is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

I have applied for Disconnection on 29th-Dec-2014.
It's more than 15 days yet the connection is not closed.
Over that you are sending Overdue Bill Payment email.
When are you going to close my connection or you do not have any intention of closing it.