[Resolved] Tikona — slow internet and frequent disconnection

Equebal Ahmad

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700039

Never seen such a worst service. The internet was down as soon as tikona authorised person completed the installation and left premises. Its almost 3 month now and slow internet and frequent disconnection is every day situation. The call resolved automtically stating issue has been resolved. Your customer care do not provide a solution, you do not respond to emails, your twitter handle also do not respond. You are taking all steps to ensure customers issues are closed without providing a resolution. Once you confirm a resolution, same issue repeat with in 2-3 days. Engineers neither visit not call however i always get a message that engineer visited and issue found from back end. Later tickets are closed stating resolution confirmed from user.

Customer id - [protected]

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Apr 28, 2019

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Mar 24, 2019

Updated by Equebal Ahmad Forget to mention that screen shot is also attached. See the speed for 6 mbps connect. The latency is also very high. Every time your customer care ask to do the same thing like power off / on, connect the cable directly to computer etc etc. and every time i get a message that issue was found at backend. pls provide a permanent resolution. My bill due date is 30th March so you have only 5 days to provide a resolution. Else, i will opt for disconnection.

Mar 24, 2019

Updated by Equebal Ahmad An engineer has been assinged today for 5 days old complain. Not sure if that is due to this forum or just a coin side. Engineer has tested the connection, found issue and inform that it will be taken care from back end. As soon as he left, i got a message that Engineer visited and issue resolved. I really don;t understand the Tikona care culture. See the current speed test result below for 6 mbps connection.
- Download: 2.01 mbps
- Upload - 0.03 mbps
- Latency - 504 (Very high)

Verified Support

Mar 26, 2019

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Apr 01, 2019

Updated by Equebal Ahmad Thanks, will post the issue there. The issue was resolved on 29th March. however The slow speed issue started once again from yesterday (31st March) once again. None of your resolution work for more than 2-3 days. I am seeing this for last 3 month and i am 100% sure that i have to live with this till the time i am using Tikona.
FYI - The first issue started as soon as Tikona engineer left the premises after installation :) Really, this kind of superior service cannot be expected.
Attached latest speed test result.