[Resolved] Tikona — Slow speed and disconnection

Anshuman Roy

from Bengaluru, Karnataka

Address:	560054
Website:	www.tikona.in

I have opted for 4MBPS unlimited 100 GB FUP plan. but from 22nd Feb my speed has gone down to less than 1 MBPS. when i call the customer care the computer system says i have exceeded my limit. But when I calculated my session history its only 30gb usage. I complained repeatedly but no action is taken. Further I receive calls that my complaint has been resolved.(Ref no: 1-[protected])

Now when I raise a compliant the computer system says that there is a technical up gradation going on, so I cant contact the customer care.
Further I have requested them several times to disconnect the service but they don't agree with the same and make my hold up the line. Its really a harassment that is been made by the company. Please terminate the service as soon as possible from the next bill cycle i.e 07.03.2017. No due is left from my end.I will not be held responsible for any further non usage bills.

User ID: [protected]
Name: Anshuman Roy

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May 21, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Roy,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care

Feb 24, 2017

Updated by Anshuman Roy It has been more than last 48 hours no such actions has been taken. In fact the payment is been done till 7th March 2017 and my net has already started creating problem . I am not able to use my connection from last 24 hours and is running behind your customer care service people. They are saying that with a technical issue there is a problem with my solution and they start counselling me to retain my connection. From the last 2 days I have spent 100 Rs. balance calling the customer care. There is no connection and there is no such progress going on from your end. They keep me on hold for 15-20 minutes and also no solution is given to me. It is a clear cut cheating that is made from your company. Starting from the day 1, I am facing these issues. And now the connection is been disrupted even though the payment is done. All the e-mails and customer care recording is been done and will be further presented when the threshold limit of harassment get crossed. I am going to raise this issue on such platforms that your company will face a very tough time in resolving such cases.

Feb 24, 2017

Updated by Anshuman Roy I talked with the senior technical team today morning. No action has been taken from the last 48 hours and I am been mentally harassed running behind the customer care. I repeatedly told the person to disconnect my internet right away. She said that it takes 7 days to process the request. When i asked for the resolution she said she will resolve the net connection and if I am unhappy then they will disconnect it tomorrow. How is it possible? It takes 7 days to process a request and then a single day if I am not happy???? ... Tikona is fooling me from the day one and everything is possible from your end, which has not been progressed a single time.

Also, when I said her that I am recording what she is speaking, then her reply is that it dosen't matter to her and nothing is going to happen. Is this the way they speak .. Is it a insane goons seating over there and speaking to customers?? I have been said that the net should be disconnected right away within 2 hours and no dues is pending from my end. THE CONNECTION MUST GET DISCONNECTED WITHIN 2 HOURS .