[Resolved]  Tikona — speed issue and waiver issue

Address:

Gurgaon, Gurgaon, Haryana, 122017

I have a plan of 60MBPS but I am receiving 4-5MBPS speed, I am raising technical issues complaint but no one is doing anything. When I am asking for waiver, they are saying no waiver applicable as I have used some data. I don't understand if I am getting 4-5 MBPS speed, then data will be used, but I am paying amount for 60MBPS, why I am not getting waiver for this.
They are not considering speed issue as for waiver, for them if you are getting speed issue that means there should be no usage.
I need help on this, i need to sue the company for this rubbish policy.