[Resolved] Tikona — speed reduced to 1/5 with taken full amount for 3 months

jay.kumar1982

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201308

Purchased a broadband connection from Tikona around two week ago with 2000 Rs full payment for 3 months and 10 mbps unlimited plan.
Customer ID :[protected]

NOW Speed reduced to 1/5 with taken full amount for 3 months.
Already complained them thrice without any success.
They just communicated that a sms will come but I have the issues even after a week also.

Facing issues in hangout and embarrassment and issues while working from home and thus my job also along with buffering online tutorials.

Would like to pursue a case to get my money back along with plenty for the time and resources wasted due to this.

Was kind of mental harassment where I am still waiting to resolve the issue.

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Sep 22, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Kumar,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Verified Support

Aug 19, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Kumar,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.

Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.