[Resolved]  Tikona — TDN F&Fmail Full and Final Amount Payable -[protected]

Address:	Ranga Reddy, Andhra Pradesh, 500049
Website:	www.tikona.in

Hello,

My problem with Tikona started in August-2015, I have asked your guys to close the connection since I am out of country. After several emails and calls to the customer care there was no action taken and I had to pay my bill for one month without using (for Sep-2015). Then I have started shouting in emails, then your guys made the connection status to safe custody instead of disconnection, this non-sense happened for another one month. Then finally your guys has got time to close the connection somewhere in Nov-2015. However they have sent a final bill 600 and odd, then I have started my frustrating emails again, why should I be responsible to pay if you guys are lazy to close the connection. So I have not paid which I am not liable to pay.

Then I have recently moved back to India, and day before yesterday I have received an SMS from VK-LEGALC stating If didn't pay the bill the legal action will be taken.

So I had to call your customer care yesterday and explained all the crap again. Then your guys simply said ignore the calls/sms from legal dept. Then I said, no I don't want to ignore, you will have to settle my account with your company I said. Then he asked me write another email. I did that even

Today again I have received an email stating that I have to pay -1069/- amount otherwise legal action to be taken and the additional twist is I have to return my modem otherwise I will have to pay additional amount of 1500 as a penalty.

But for the fact, if you guys can check my plan, I have bought my own modem D-Link, I have not rented or taken your free modem.

So this confirms how pathetic data you guys maintain for customers, Shame less guys.

When I was using the connection not much problems, though there are few related to network, they were resolved it as expected. The problem I see with the billing team and there is no co-ordination and established communication between these two teams. None of my business.

Finally I am ok and ready to see you guys at court, I don't want leave this matter here. I would like put a case against you guys as you have wasted my time and sending all fraudulent emails, which is really annoying and disrespectful. I have been dealing with several companies since 10 years for domestic services. Never ever had a single problem. I guess Tikona was my worst choice. Even bathroom cleaners are dealing diligently and professionally these days. You guys have to think about seriously!!

Regards,
Mehar Gupta

Please see all emails below:

Meher Gupta.Ch

3:34 PM (56 minutes ago)
to customercare, Tikona.update

Hi Team,

I have been dealing with several companies from last 10 years, I have never seen such an use less company.

- Not responsible

- No proper records

- No service line agreements

- No proper customer care, customer care team is asking me to just ignore the messages received from legal services. How pathetic?

How is that you guys are claiming that I have taken modem from you. Can you review my plan which I have taken initially? I have bought my own modem D-link one, I have not taken modem with you guys. Not sure if you are using a standard template to respond to every customer.

I have tried reaching you guys with my user ID and the call is not accepted

Also without giving proper explanation again you guys are just asking me to pay the bill 1069.00. Why it took 3 months for disconnecting service and who is responsible for paying the bill unnecessarily for 2 months.

Please explain, I am ready to go the court for this. Let us see I can explain for myself to the court of law.

Such and disgusting company that I had worked with so far..

Regards,

Mehar Gupta

On Wed, Nov 9, 2016 at 2:11 PM, wrote:

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. Mehar Gupta Cheemakurti,
As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated on Date:
11/8/2016 04:24:23 PM

Mentioned below are the Full and Final Settlement details for your Account no.[protected]

Amount Payable : Rs.1, 069.69/-/-

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services if you failed to surrender the modem even after several intimation from our end.

In the event of not being able to clear the penalty charges of Rs 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.

In case you have any query please feel free to contact us on Customer Care number[protected] or you can also write to us on [protected]@tikona.in from your registered email id

Regards,
Customer Care
Tikona Digital Networks
Hi Team,

As discussed over the call to your customer care dept, I need my account to be settled with Tikona.

I don't want see any further communication. I have been receiving SMS's from VK-LEGAL that I need to pay 1070 why am I still receiving this stuff, as per my emails below exactly an year ago. After shouting several times and paid extra bills unnecessarily, you guys have got time to disconnect the service. It is just because of you guys we had to pay one month extra bill, however for the other month we don't want to pay because of your company laziness to disconnect the service.

Hence reverse the bill amount to be paid and confirm.

If I am not receiving your update on this email and receiving another mail or message that I still have to pay, no doubt I will reach out to a legal practitioner and take this process further, I don't mine spending more for that.

Regards,

Mehar Gupta.

Hi Tikona Care,

Please find the attached emails, i have been shouting for 3 months to close this connection, since i am overseas currently not in India and not using this connection, my parents had called up your care several times and every time the response is we would be disconnecting with in 15 days.

It is disgusting, please check the attached email, if you want i will check oldest email i have sent and forward. I would really urge you people to take immediate action on this.

Otherwise please let me know if you want us to proceed legally.

Please call me on my Australia number if you need to discuss further on this topic.[protected].

Though i am not liable, i have paid for one bill, which is after request thinking you guys will close after the bill paid. No response. Pathetic.

Regards,

Mehar Gupta Cheemakurti

On Wed, Nov 11, 2015 at 5:43 AM, wrote:

Dear Mr. Mehar Gupta Cheemakurti,

Thank you being part of the growing Tikona family.
Your latest Tikona Secured Wireless Broadband Service e-bill is attached for reference.

You will need Internet Explorer version 5.5 or above and Adobe Acrobat to open the attached file.
If you don’t have Acrobat, you can download it from the official Adobe website www.adobe.com.
Please ensure that your Web/IT/Email administrator permits E-mails with attachments

You can pay your Tikona bill in the following easy ways:

1. Online payment

Use Quick bill pay on www.tikona.in
Use My Account (Billing and Payments - Make payment - Payments.)
Payment can be done through Credit/Debit card or Net-banking

2. Cheque/Demand draft (DD)

Cheque/DD should be on the name of “AC-Payee Tikona Digital Networks Pvt Ltd xxxxxxxxx” xxxxxxxxx denotes your 9 digit Billing Account Number (BAN) present below billing address in your bill.
It is mandatory to mention BAN else cheque/DD will not be credited against your account.
Kindly ensure Outstation cheques are not deposited.
To view cheque Drop Box location, Click here

3. Postpaid Cash Vouchers:

Postpaid Cash Vouchers are available with various recharge outlet dealers.
To view nearest postpaid cash vouchers outlet visit http://tikona.in/cash-voucher
To redeem voucher go to My Account (Billing and Payments - Make Payment - Payments - Voucher Topup).

4. Payment pick-up facility:

For cheque pick-up facility from your registered billing address, write to us at [protected]@tikona.in or call[protected].
A nominal amount of Rs.20/- will be charged in your subsequent bill for this facility.

For further assistance of information regarding your bill, please write to Tikona Care at [protected]@tikona.in or call at[protected].

Warm regards
Tikona Care

meherguptamba .
Tikona Broadband - Due Date Intimation
Meher Gupta.Ch Sun, Sep 20, 2015 at 8:00 PM
To: duedatereminder, Tikona.[protected]@tikona.in
[protected] Forwarded message[protected]
From: Meher Gupta.Ch
Date: Fri, Sep 11, 2015 at 10:16 PM
Subject: Re: Unable to contact You, Important Update Regarding Safe custody-[protected]
To: Tikona.[protected]@tikona.in
Hi Team,
Is connection [protected] is closed ? I have again received bill, sorry i cannot pay this bill, i have
asked close this account before a month,
Regards,
Mehar Gupta
On Thu, Sep 3, 2015 at 7:20 PM, Meher Gupta.Ch wrote:
I am really frustrated with you guys..I said deactivate my account ..iam not in india my phone will not
woork..I don't want internet any more will you guys can stp writing emails and close my account..last
bill ihave paid..I don't want pay again..I have not asked for safe custody..

regards,
Meher
On Sep 3, 2015 4:00 PM, wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer
care details provided in the mail below.
Dear Mr. Mehar Gupta Cheemakurti,
We tried to contact you on your registered mobile no. [protected] to confirm on the safe custody
request however there was no response from your side.
Safe custody of your account has been deactivated and the service has been resumed with an
immediate effect. Happy Surfing Tikona Services.
Please feel free to contact us on toll free number[protected] to provide us any feedback
regarding our service. You can also write to us on [protected]@tikona.in from your registered
email id . Our Customer Care associate will be glad to assist you. For faster access to Technical
Support desk, call on[protected]* from anywhere in India.
Regards,
Customer Care
Tikona Digital Networks
*Standard call rate apply as per your operator.