[Resolved] Tikona — termination of my broadband connection | |||||
For the past 6 months i am trying to close/terminate my tikona broadband connection, but not able to do so. Their call centres are totally stupid and idiotic. These tikona is a mafia kind of setup. There's no place to air your complaints. Rarely your calls are attended. Always its automated answers. Their app doesn't work. Their website don't register these type of complaints. Somehow you register a complaint. The solution will always be like, we will monitor the network and rectify. They will never speak to you. You write a mail and followup, no replies. When you accidentally gets connected to their call centre, they will inform that they didn't receive any mail. Then they will inform about their email id and ask us to sent. When we say we have sent mail for the same, they will say they didn't receive and ask us whether we have sent from our official mail id. When we again inform them that we have sent only from our official id, and shout, then they will ask why we are closing the account. When we say point black that you are stealing our money that is why we are stopping. They will ask us to change the plan. You will loose all coolness. They have made it as a system, organized loot. I have recorded all the conversations requesting to close the connection, still dragged for two months. High level cons. Was this information helpful? | |||||
Dec 14, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Nov 10, 2017 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same. Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id. For any further issues/queries, please contact us on our Customercare number[protected]. Regards, Tikona Care. | |||||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I am following for termination since May 17. You call centre is totally useless. You dont recongnise calls, Email.
Also why the hell, you are calling me repeatedly and begging not to close the account. In past 3 days I have received harrasment call from [protected], [protected],[protected], [protected],[protected], . I have answered politely to Dipali, Shilpa, Imran, Sweta and all. This has to be the end. If anybody calls me begging I will start abusing. There's a limit for all nonsense. Stop your prank calls. No more ### calls. If you need to speak, visit me.
Greetings from Tikona.
We have checked and found that your account has been terminated as per your request.
Post devices recovered from your premises, full and final settlement amount will be concluded.
Regards,
Tikona Care.
Greetings from Tikona,
We have checked and found your account has been terminated as per you request.
As Full & Final Settlement has been concluded no dues are pending for your account.
For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in
Regards,
Tikona Care.