[Resolved] Tikona — termination penalty charges | |
To whomever this is concerned I was using internet connection from dec 2016 till feb 2017 of services provided by tikona infinet private limited In march 2017 i place a request to disconnect my connection and deactivate my account. Upon placing this request tikona informed that it shall be done within 8 working days however it took 30 business days to complete the process.in this duration i wasn't using the internet connection from the date of the request. After the connection was terminated i received a bill of rs.95.25 which i paid and received a receipt for the same also. I have also been telling tikona to take back their equipments which they still haven't till this date. In october 2017 i received a bill from tikona for rs.1500 stating charges for termination clauses. And now they are threatening to file a case against me if i don't make this payment. I have never received a notice before this and they have been calling me from a fake spam number posing as a lawyer. I desperately need your help and intervention here. Regards Gaurav khetan Was this information helpful? | |
Jan 21, 2018 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Dec 18, 2017 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID. Request you to provide the required details at the earliest to look into your concern and provide prompt resolution. Regards, Tikona Care. Verified Support Dec 21, 2017 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. This is a gentle reminder to follow-up on your concern listed on Dec 18, 2017. Kindly share your details with us for further assistance. Regards, Tikona Care. Verified Support Feb 04, 2018 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We have checked and found that your account has been terminated as per your request. Post devices recovered from your premises, full and final settlement amount will be concluded. Regards, Tikona Care. Verified Support Feb 21, 2018 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona, We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona,
We have checked and found your account has been terminated as per you request.
As Full & Final Settlement has been concluded no dues are pending for your account.
For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in
Regards,
Tikona Care.