Tikona — Terrible experience with tikona

Address:Ghaziabad, Uttar Pradesh, 201012
Website:www.adeptinfotech.com

Hi Tikona Care, I have subscribed to new tikona connection by cancelling my existing broadband connection from Airtel. I am using tikona service from last three day and I am regretting now on my decision to trust tikona. Tokona network is frequently disconnecting and I am not able to work. I logged a complain on tikona care and they promised that issue will not come again, but the condition is still same. Please check this issue on priority or cancel my subscription and refund my money. User ID: [protected] -- Thanks & Regards Arwind Prasad
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Tikona Digital Networks customer support has been notified about the posted complaint.
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Dear Arvind,

Greetings from Tikona.

Please be assured that your concern listed Dec 22, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Mr. Yadav,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care
Problem is still not resolved even after more than a months.

I subscribed for 3 months plan for Rs. 2520 and problem started coming from day one. It was frequently disconnecting not working most of the time. I logged multiple complaints on daily basis basis and also escalated it, but the problem remain same.
Today I have raised disconnection request (Request No: 1-[protected]) not sure if they will refund my Rs. 2520.

But I will suggest not to go with Tikona If you have any other ISP in your area go with that to use internet peacefully.

Tikona User ID: [protected]

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