[Resolved] Tikona — They are generating bill even after disconnection | |||||
Hi I am nitesh kurup and i was tikona's customer for 4 years and this is my user id:[protected] and this is my closing request, as i already disconnected my internet connection on 25th july before renewal of plan still you generated the bill for following month, as i didnot used it why would i pay for it, now you are charging 100rs penalty every month, i was keep calling tikona's cust care there were telling me that i dont have to pay but daily i receive call and message for payment, so yesterday i called up their cust care and i spoke with their customer care supervisor regarding this request 1-[protected] he was very harsh and rude he didnot even tried to listen my concern and was just saying you have to pay the bill and hungup the call, before they will file a fault charge against me i want to complaint against them, i have call recording as well as written mail also which i sent them on 25the sept, kindly do the needful.. Was this information helpful? | |||||
Nov 9, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Oct 07, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Kurup, As per your request for termination of Tikona broadband UID: [protected], registered against your name, we have stopped charging you rentals for the service from Date: 7/30/2016 12:01:34 PM Mentioned below is the current outstanding amount for your billing Account no.[protected] Amount Payable : Rs 202.45 /- If you wish to use the service anytime, you can do so. You would be charged 5paise/MB (excluding tax) @ a speed of 4Mbps only when you actually use the service. In case you have any query please feel free to contact us on number[protected] Or you can also write to us on [protected]@tikona.in from your registered email id Regards, Tikona Care | |||||
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