[Resolved]  Tikona — They didn't resolve the issue pending for 3 weeks and still call , email and msg me for bill payment for next month

Address:

Ghaziabad, Uttar Pradesh

I am having problem with my Internet from 24 august 2014, it works okay(okay means 300Kbps in 2mbps connection) at morning from 5 to 6 A.M after that whole day even tikona login page didn't open, I called customer care for it almost 2-3 weeks on daily basis, some day some guy says"Sir our tower in your location is not working properly wait for 24 hours it will be resolved" . After 24 hours when it still didn't work I again called the customer care he replied "Sir actually it seems your device mounted on your terrace is giving problem, give us 24 hours we will monitor it remotely ", okay I gave them 24 hours but still after that it didn't work I again called them they said "Sir actually we are facing some problem in network so please give us 24 hour we will definitely monitor your network", but again nothing happens. I called them again asked "what is going on why you are taking my issue so lightly and didn't even bother to resolve it" he replied "sir your device mounted on terrace is giving problem we have escalated your issue some technician will come and visit your home", I thought at last technician is gonna visit my house and resolve my issue.But that guy didn't even come and I received I message that your issue has been attended by our technician please reply to number xxxxxxx. I thought what the [censored] he didn't even come, I called the customer care that guy didn't even come and I got this message he replied "Sir aa jayega 48 hours do aa jayega". I didn't know what the hell is going on every time I call customer care they have a excuse for it and say "Sir we have escalated your issue and it will be resolved in 48 hours". Are you kidding me 48 hours I gave you around whole week and you are giving me this .In between this every day I receive message email or call as reminder to pay my bill for coming month, Seriously I have to pay the bill for coming month without my issue have been resolved. I again with to much wrath called the customer care to ask what the hell is going on where the hell is the technician they replied " Sir don't take tension your issue has been escalated and within 48 hours technician will visit " after 2 days a technician visited my house I am at office my parents were present in the house he came open the command prompt and pinged the ip allotted to me and showed them see how packed is receiving your issue is resolved okay and Internet gonna work fine, they said show as the speed not this packet then he tested the speed and it just came around 70kbps (I have 2 mbps connection) and told them see at least at day time this speed is coming now and within hour it will be resolved and you will get you full 2 mbps speed and then he left, I came home at evening and Internet is still not working I called customer care and asked what the hell your technician have resolved he replied"Sir your Device mounted on terrace is not working properly we have to replace it" than I said "replace it than" he said" okay sir our technician will come to your house within 48 hours".No technician came but I got a call from Delhi tikona that whether my issue is resolved or not and the technician assigned came or not I said" no technician came", he said "okay no problem within 24 hour technician will come and change your device", ohh god I thought at last technician gonna come with the device. And yes he came with the device but I don't know what the [censored] wrong with it that technician said "sir naya wala device to 12 % signal hi utha raha hai main abhi purani device laga deta hoon and baad mein same compatibility wali device launga".next day he didn't come I called the Delhi tikona number they said "we are out of stock with that device which is compatible with yours in next 24 hours we will replace your device" next day technician came with the compatible device but I don't know what is wrong but this device also not picking up ip correctly and drop all the packet, technician said"sir I don't know what the issue is tomorrow our area manager will come visit your house to see what is the problem", I said okay.next day no one showed up I called tikona Delhi number([protected]) they didn't pick up my number I thought may be someone was not present at desk so I tried after 1 hour still no one picking up then I tried calling up within 5 minutes every time they disconnect it or pick up and disconnect in 1 second I called customer care to disconnect my tikona connection they said"Sir why are you disconnecting " I explain it whole and said I am fed up with your customer care service please disconnect my connection somehow phone got disconnected, I again called to customer care different guy picked up and said "sir why you are disconnecting, sir I will help you to resolve you problem within 48 hours please give me a chance" I said okay then he said " sir I am cancelling your disconnection request " I said okay.but still my problem is not resolved and I am getting this calls for paying the bill.next day I got called from tikona that I have requested for disconnection, I said "okay but your agent said that he is cancelling the request and going to resolve the issue but nothing happened till now" he said "sir but you have logged in you account at morning " I said" are you kidding me, seriously !! This is the issue for me that from last 3 weeks Internet is working only at morning for 1-2 hours with speed 200-300 kbps(I have connection of 2mbps)" he said "okay sir I have escalated your issue and a senior technician will visit your house" I said "for what for roaming around my terrace because in last 3 weeks you didn't able to resolve my issue" he said "he will visit and see what the problem is" I said "I know what the problem is you device mounted on my terrace is not working " he said"he will come and check whether device is working or not" I said"Are you serious from last 3 weeks you guys said that device is not working some of your technician came and went said device is not working instead of sending someone with device you are sending someone to check whether the device is working or not are you kidding me" he said"sir technician will come and resolve your issue".no one came till now but there call for bill payment come on daily basis.few days ago again all came from tikona saying that "why I am requesting for disconnection while I am able to use the Internet" I said"how do you know I am able to use the Internet" he said"you logged in the morning"I said"what about whole day, what about timing other than 4-6 in morning what about the speed, you guys have the record of speed test please check and then try to argue" he disconnected the phone.After that nothing is happened tikona didn't even bother that I have an issue from last 3 weeks but they didn't forget to remind you about your bill.At last I thought to take this issue on social channel and forum(expecting that by seeing issue been socially known they might resolve the issue) Note: Sorry for any typo or grammatical error UserId: [protected]