Hello, I recently relocated to Virar west and I am a new subscriber to the Tikona internet service My User ID is [protected]. After the down payment of 1000rs on AUG-15, the installation was delayed, I requested to get the installation done and after several requests, I ended up providing two CAT 6 25m Cable that was joined using duct tape and the cable barely reached a few meters to the entrance of my house. I did that because the guy said no cable was available every time I asked him for installation. Anyways after I provided the Lan cables to get temporary internet access quickly the service engineer guy did not even extend the cable or use anything that he brought with him. He had a bundle of wire when he visited my place, When i asked him about the cable he told me it was defective. I'm very disappointed. I thought installation was free and even after providing 50m of cat6 cable that I owned and provided for free I'm now asked to pay for an extra cable if I want to move the router or install a proper uncut wire to my flat.
At the moment all I want is a proper scheduled installation done by the company, I'm not donating the new cable that I purchased on amazon for Tikona installation especially when your service engineers are asking for money for cable extension/reinstall. Not even a cm of cable was provided by this company, I live in a 3BHK house and the router installation cable (that I provided) is left a few meters from the entrance, with no way to move it to the center of the room for a good signal. I could have wired up LAN cables to two of my computers but your service engineer used all my wires for installation.
My previous ticket AUG-28 REF-NO 1-[protected] SEP1 REF-NO 1-[protected] 1-[protected], SEP2 REF-NO 1-[protected] ect.. was marked as solved on the Tikona app several times. The last service REF Ticket was closed by the field engineer that was assigned to visit my location. (Nobody visited)
I have been told that my account has installation service done on record since connectivity is active and the installation is also marked as shifting reinstall, This is incorrect. I'm new to this location and this was a new installation. I provided the LAN cable to get the connection temporarily active quickly. The installation was done incorrectly and I was often not able to connect to the internet several times during the day, and when it works I suffer from packet loss. Please either send an engineer with the cable and do a proper installation or terminate my account and issue a refund.
And please DO NOT TELL ME to visit the Tikona broadband forum (forum- tikona-in) I'm not even able to register there, It tells me my account is either already registered or banned, I've written to the forum board administrator to get me registered in the forum. (no response/confirmation email nothing) My User ID is [protected]. Every time I call the previous engineers for resolution they tell me the whole storage warehouse is empty. And ask me for money for proper cable installation. Tikona please spend some money on inventory, and do a professional installation of the network cable or refund me my money so I can switch to local providers. PS I paid a 1000 deposit and 2533 through the app on AUG-15 & AUG-18. And the Tikona app still prompts me of having an outstanding payment of -441.69 Plan Name PRIME_ULH_SPL Due date 08-SEP-2022 I opted for a 6months plan and paid in full. That's 6months+1mon free as advertised on the banner. Please resolve my issue or terminate my account and issue me a refund. Thank you
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