[Resolved] Tikona — thrashed by tikona customer care to make extra payment

gopal5491

from Bengaluru, Karnataka

Address:	566037
Website:	tikona.in

Today i got a call from tikona to make the payment rs3500 of pending bill rs 3103.4 (Based on tikona website). I have made the payment of rs3500 because she was thrashing me on call to take legal action if i will not make the payment of rs3500 at the moment.

My actual bill amount was rs1100 (Approx) based on my usage as discussed on call a few days back with customer care but i was waiting for the actual bill so i didn't made a payment of rs 3103.4, but after paid rs3500 again got new bill of rs1800.

I have also raised the request to deactivate the account multiple times in last 4 months but still i am getting the bill.

User id: [protected]

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Sep 2, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Gupta,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.