Tikona — Threat Calls from Tikona : LegalColls TIKONA Service ID No [protected] & Billing Account Number[protected]

Address: Mumbai

Hi all. I subscribed for Tikona broadband service plan Preulh_spl for 6 months from Oct'21 to March'22 in Pune. During this period, I changed my address and got the modem/router also transferred to my new address. I called the customer care service for terminating my service in March. One engineer came and took the modem/router in march itself. I again confirmed with a customer care agent from Tikona about any pending amount just in case. They asked me to put an email too just as a precautionary measure for the termination request which I emailed on 31/03/2022. I also simultaneously started the broadband service from Airtel.
Then the harassment started. Firstly, they sent an e-mail stating that the plan has been renewed from 01 April, 2022. How they can renew when the modem/router has already been removed. Then they started sending emailand then Mobile calls. They issued some kind of Demand Notice by Tikona Legalcolls. demanding amount of Rs. 2795.8. First Demand Notice came in December with an additional threat that they will file a criminal/civil suit against me in court. The mental harassment through phone calls has increased since last month where a lady is calling posing as a lawyer. After some discussion, it got cleared that she is definitely not a lawyer. And on seaeching on Quora, I came to know that it os strategy of Tikona where they have employed some recovery agent in Delhi and their only job is to harass people and make illicit money for the company. They are still harrassing me through these legal notices through emails & letters to old addresses where my credibility and identity is lost because of them. These recovery agents try to be so smart that forst you pay and then you can make a complaint for the refund. Why should I pay if I haven't used a single kb of their data and how can I even use when the service has already been terminated along with modem/router removal.

I kindly request you to look into this matter with high priority so that this fraud of a company, Tikona stops harassing me.

Thanks & Regards,
Ravi Verma