Tikona — Threatening calls after service disconnection and outstanding bill payment

Address:

Chennai, Tamil Nadu

Disconnect, wait for final bill but you get abusive calls! My User ID is [protected], I placed a disconnection request in the last week of May and after several follow ups, termination happened on June 23rd. I have been following up for the final bill post collection of the devices, but to my surprise customer care said I will be receiving my final bill shortly and told me not to pay the outstanding amount which is shown in the self-care dashboard. After waiting for close to 2 months, I get a call from so called Advocate Rajiv Gupta, who is waiting outside Delhi High Court to file a case against me for not paying my bill and gave me one hour time to pay Rs. 2500 odd. My actual outstanding is Rs. 586 and I received a Bill from Tikona on August 7th as Rs. 686 including the late payment fee and the last date to pay that was August 22nd. Post receiving the call I logged in to my dashboard and paid the outstanding amount which was displayed, i.e., Rs. 686. Within an hour I get a call from same Rajiv Gupta, who was now standing outside Delhi High Court that I have not paid the penalty of Rs. 2000 (For which they sent no mail, sms, notification in dashboard etc., ) so he is going to file a case and I’ll be getting a legal notice. I seriously dont understand what TIKONA is doing, are you guys cheating poor customers? You already made Himalayan promises on speed whereas the reality was different. Now you make threatening phone calls / harass your loyal customers through recovery agents. You don't even have a process to carry out a termination request! But they have all the time to hire recovery agents. The biggest ever mistake I made in my life was to choose Tikona over other services. Your customer care no’s are not reachable and you never call back! Pathetic BTW here is the phone no. of Advocate or Recovery Agent of TIKONA Rajiv Gupta: +[protected]. TIKONA, if you are really concerned about your customers, give me an explanation for your mess.