[Resolved] Tikona — Threatening calls

Ashesh Dutta Choudhury

from Madanpur, West Bengal

Address:

Bangalore, Karnataka

Hi,

I was an tikona user of bangalore, my consumer no was [protected], the connection was terminated in january, the devices are returned after final settlement.
Now i have received a bill of 2385 as due, also today received a call from a lawyer claiming that she was calling from delhi court, and if i won't pay the pending dues within 30 mins they will file a case in court.
As there is no pending dues and all equipment is returned and account is closed, how come suddenly a receive a bill and a lawyer call? And the lawyer is alao unable to speak in english ☺. When i asked for the bar council no they disconnected the call.
This kind of cheap tricks are not expected.
Please rectify the problem at your end and donot harass customer.

Thanks & regards
Manisha

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Jul 20, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Debnath,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Jun 20, 2017

Updated by Ashesh Dutta Choudhury Connection has been disconnected long back and after full and final settlement only Tikona representative has taken back the devices installed in my flat.
Its almost 4-5 months over.
Why i am receiving bills and calls when there is no connection in place for last couple of months?
After these many month you are saying that disconnection is in progress??
Without processing disconnection request how you have taken back those devices then?
Please update your database.