[Resolved]  Tikona — threatening calls

Address:

Mumbai City, Maharashtra, 401107

Hi,

I do not have my customer id on me. The service is registered under the name sonam naik with registered contact numner [protected].

I had a tikona connection which i had requested to be cancelled back in the month of may by contacting your customer support. The same was not done and i have left the said premises in the momth of may and have not used your services either. You can confirm that by checking the usuage on the said services.

As you know, you guyz bill 3 months advance and the same advance bill was issued to me which i am not liable to pay as firstly its an advance bill and i was not present at the location to use your service. Secondly, i had already contacted your customer support team to take care of the same.

I am not responsible to pay for something i haven't use and for the incompetence of your customer service staff.

I have been receiving harrassing calls from your collection agency. Inspite of explaining the situation they are constantly calling me and using filthy language. I am currently seeing a counsellor as i am suffering with postpartum depression and the calls and the language used by your collection agency is unbearable.

I would like you to look into the same and resolve this issue at the earliest. If the calls continue i will be bond to take legal actions against tikona. I will ensure it is all over social media about the kind of treatment you give your customers.

Awaiting your response.
Sonam naik