I was a prepaid customer of “Tikona Infinet Private Limited’s” Broadband for many years. I stopped using there service after the last bill cycle in October 2021 & informed them on phone that I don’t need there services hence forth. Then Tikona customer care started calling me repeatedly with renewal offers. When I informed them that I have moved on to a different service provider, They sent me a 1500/- bill and a Legal “Demand Notice” notice from a lawyer called Ankita sharma (+[protected]. I have attached the demand notice from Tikona Infinet Private Limited’s Broadband here.
Meanwhile Mails & Calls to Tikona Infinet Private limited customer care go unanswered.
Then Ankita sharma called me on 5th March 2022 and told that if I don’t pay 4580/- immediately, she will lodge case in Delhi court & I need to attend the case in Delhi in person or setup a lawyer to fight the case with Tikona Infinet Private Limited’s Broadband in Delhi Civil court. She also told if I make a payment now, she will ensure to get me a full & final settlement from Tikona Infinet Private Limited immediately & get me the remaining balance of as refund[protected] = 3080/-).
Now even though I owe nothing to Tikona Infinet Private Limited, to avoid unnecessary headache of going to Delhi from Bangalore for court & stuff, I agreed & made the payment online.
Later on I did not get any mail from Tikona on confirmation of closure or any confirmation. When I called back her she is now telling it will take 15 to 20 days & she cannot give any evidence of closure to me. She told for civil case she will not provide any evidence… sounded strange.
I feel cheated by Tikona Infinet Private Limited. They are threatening & collecting money from me for the service which I did not use. Also threatened by Tikona's lawyer Ankita Sharma with unfounded legal cases.
Demamd Notice mail from Tikona Infirnet Pvt Ltd
3/8/22, 1:23 PM Gmail - DEMAND NOTICE
https://mail.google.com/mail/u/0/?ik=2b45b127a9&view=pt&search=all&permthid=thre...⇄ 1/2
chetan g
DEMAND NOTICE
1 message
Legalcolls Wed, Feb 2, 2022 at 5:19 PM
To: "[protected]@gmail.com"
This is a system generated Email, please do not reply to this mail. For further assistance please feel free to write to us at
[protected]@tikona.in
Demand Notice
VEERABHADRAPPA GADAG
101 - SHIV SANKALP APARTMENT SHIV SANKALP APARTMENT OPP PATALAMMA DEVI TEMPLE NTI LAYOUT RAJIV GANDHI
NAGAR 11
PHASE KODIGEHALLI BENGALURU
Sub: Your TIKONA Service ID No [protected] & Billing Account Number[protected]
Dear Customer,
We wish to draw your kind attention to the following facts:
That Tikona Infinet Pvt Ltd
is a corporate body duly registered under the Companies Act, 1956, and in business of providing
Internet services.
That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber
registration Form (SRF) which was duly read acknowledged
and signed by you
That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent
you bills for the same.
In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make
payment of the bills sent to you. However, in spite of several
such demands and reminders, you have failed and neglected to pay
the amounts of outstanding bills aggregating to
Rs.1500. In accordance with the terms and conditions of the SRF, you were under
an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of
the receipt of Statement o[censored]sage from
us, you have grossly failed to make said payments.
In addition to above, you shall be required to pay
Rs. 1500 in case you fail to return Modem along with all accessories to our
authorized representative.
Please refer to Para 23 of
Terms and conditions
of the subscription, an extract is appended below
“In case of service discontinuation, the subscriber shall compulsorily return all the
modems in working condition. In the event of subscriber
not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be
permanently undeliverable to any person including the company.
In such an event, including a case where the modems are delivered by the
subscriber in non-working conditions, the company would charge the subscriber Rs. 1500
per modem not returned or returned in nonworking
conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.
Please note that the Modem provided by Tikona and installed in your premises is a wireless transmitter
imported by the company under a
license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is
prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.
You are requested to make immediate payment of
Rs.1500. and give you this notice, that if you fail to pay, the aforesaid sum
thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings
3/8/22, 1:23 PM Gmail - DEMAND NOTICE
https://mail.google.com/mail/u/0/?ik=2b45b127a9&view=pt&search=all&permthid=thre...⇄ 2/2
criminal as well as civil, against you at your
entire risk as to costs and consequences. Please ignore if already paid.
You can pay by Cheque / Demand Draft / Online by multiple ways, log on to
http://www.tikona.in/for-home/customersupport/
tikona-care/payment-methods
choose the best option.
Yours Sincerely
(Authorized Signatory)
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Warning : This message contains business confidential information . This message does not affect or modify any
binding agreement nor state official policy of Tikona Infinet Pvt. Ltd. (“TIPL” ) unless digitally signed by TIPL’s
authorised signatory. TIPL does
not accept any liability for any errors, loss, delayed delivery, tampering, corruption or
presence of viruses in this message or any attachment.
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